Exceptional service
Norwegian Gem Cruise Review to Caribbean - Eastern
9 Night Eastern Caribbean (New York Roundtrip)
Sail date: February 09, 2015
Ship: Norwegian Gem
Cabin type: Balcony
Traveled as: Large Group
Reviewed: 9 years ago
Review summary
We have cruised on the Norwegian Breakaway a few weeks ago and were quite disappointed with the feeling of overcrowding, the policy in terms of evening shows, the cabin sizes, among other things. Nothing of that sort on the Gem. Cabins and balconies are quite spacious, we could attend a show on two different times, the service quite personalized, the entertainment very enjoyable. But above, the quality of the service was exceptional on this ship. Always trying to anticipate one's needs, with a smile, all personnel on board was truly great. A speical mention to Dan Dan, the cruise director, with such a sens of humor, talent, professionalism. We will come back to that ship.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Great food, exceptional service, top entertainment. Mid-size ship is much more enjoyable than larger ships.
Ports of call
Tortola, British Virgin Islands