Exceptional service

Norwegian Gem Cruise Review to Caribbean - Eastern

Experience: 7+ cruises
Reviews: 5
Helpful Votes: 51

Overall Rating:

5 out of 5
Verified Review
9 Night Eastern Caribbean (New York Roundtrip)
Sail Date: February 09, 2015
Ship: Norwegian Gem
Cabin Type: Balcony
Traveled As: Large Group
Reviewed: 3 years ago

We have cruised on the Norwegian Breakaway a few weeks ago and were quite disappointed with the feeling of overcrowding, the policy in terms of evening shows, the cabin sizes, among other things. Nothing of that sort on the Gem. Cabins and balconies are quite spacious, we could attend a show on two different times, the service quite personalized, the entertainment very enjoyable. But above, the quality of the service was exceptional on this ship. Always trying to anticipate one's needs, with a smile, all personnel on board was truly great. A speical mention to Dan Dan, the cruise director, with such a sens of humor, talent, professionalism. We will come back to that ship.

Food and Dining

5 out of 5

Onboard Activities

5 out of 5


5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship Tip

Great food, exceptional service, top entertainment. Mid-size ship is much more enjoyable than larger ships.

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