Norwegian Escape Cruise Reviews - Reviews

The ship got stuck on the first stop. NCL was very unorganized. People were terrify and nothing that they did extra to calm the people down. We had to take the flight back due to the circumstances. Basically they dropped people off at the airport and you were on your own. We required to wake up at 4 am and leave the ship at 6 am for 12.00 pm flight. Once we got to the check in counter, they said they were no seats for us. Ended up waiting until 5 pm. None of the NCL staff were there to help navigate 2000 passengers on that day!!!

NCL demonstrated blatant disregard for their guests. The administration of the crisis was at hand was incompetent. It’s the worst travel experience I’ve ever had.

Our ship ran aground in the Dominican. Then Norwegian decided to cancel the rest of the cruise and leave us there at the port. With no food or specific plans. We were left outside at a port for 6 hours and then many had canceled flights. We then took a bus to the airport where we waited for 6 more hours! Our flights were delayed several times. Norwegian handled the whole situation very poorly. They should have had people from Norwegian with their passengers to make sure everyone was taken care of and actually had flights and transportation.

Overall. Ship, activities, food was great. Due to high winds and low tide, ship got hung up in channel departing Dominican Republic. We stayed onboard next 3 days enjoying the ship. Process to get off ship and home was a bit nerve wracking, did not have to be, but, there was some lacking communication and when we did get info, it was incomplete or wrong. But, giving ncl credit for getting 3500 home with really only minor issues. Good trip, one for the memory book!

Time on boat was awesome. NCL needs a crisis team and plan in place for getting stuck in a foreign port.

Wow. After a day at sea where we though this would be a great vacation, we ran aground, took hull damage, and were forced to fly home. Not only was the process chaotic and disorganized, we were delayed even though promised a specific time to make sure our lot at the original port was open. Nope. We got completely screwed, and when contacting NCL support, were told "too bad, we aren't compensating you for staying the night because we screwed up, or the extra travel expense". We were traveling with a 1 and 5 year old, and 2 seniors, unable to get a ride to a horrible hotel near our parking site totaling over $400 just so we could get our cars, all due to the incompetence of NCL. Yes, we will use the credit to take an NCK cruise simply because it's "free" even though we will need to pay other fees. After that, barring extraordinary circumstances, we will NEVER use them again.

See above narrative. The food except for the specialty restaurants was marginal!

Cruise was great at 50% capacity. Not sure I would Cruise on this ship at full capacity.

We love Norwegian and will definitely be sailing again soon. The staff just make cruising a fun place to be!

think the staff needs a "Disney" training regarding information about all things Norwegian. The customer service desk and the excursion desk couldn't tell me about Great Stirrup Cay. Not even the basics. Everyone should know everything there is to know about the ship, or say, "I don't know, but let me find out for you." You should have taken COVID time to cross train everyone in all areas enough to know answers.

Great service onboard. Always a lot to do. Great ship. Food and drinks were great as well.

With the pandemic was an awesome time to sail. The ship was less than half full and the protocols to get on board keep everyone safe!

The civid masks on board as required was unfortunate after EVERYONE showing their shot cards, getting tested at port. Understandable but sad. Also the cancellation of the Grand Caymans due to covid was also disappointing as that was way we chose this cruise to begin with.

Overall cruise was great, Beach excursions were terrible especially after having to pay for the excursions. Food and drinks on the boat and at Great Stirrup were outstanding along with the staff very helpful and polite.

We sure enjoyed this cruise. It was a wonderful and most memorable experience.

Great ship, crew and entertainment. I’ll cruise again.

Left feeling like my money was stolen due to how crappy the cruise was overall. Would not recommend to anyone.

Ship had only 1400 passengers due to Covid cancellations which made it nice with no crowds anywhere.

High covid on ship made ports I wanted to visit unavailable.

Nice new ship. Several actives not open, (e.g. rope course, golf) not sure if staff, or lack of guests was the cause.