Dreadful.

Item: Norwegian Escape
Rating: 3.3
Author: draacopendragon

Norwegian Escape Cruise Review to Caribbean - Eastern

draacopendragon

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 28

Overall rating:

3.3 out of 5

Verified Review

7 Night Eastern Caribbean (Port Canaveral Roundtrip)

Sail date: March 12, 2022

Ship: Norwegian Escape

Cabin type: Balcony

Cabin number: 11740

Traveled as: Family (young children)

Reviewed: 2 years ago

Review summary

Wow. After a day at sea where we though this would be a great vacation, we ran aground, took hull damage, and were forced to fly home. Not only was the process chaotic and disorganized, we were delayed even though promised a specific time to make sure our lot at the original port was open. Nope. We got completely screwed, and when contacting NCL support, were told "too bad, we aren't compensating you for staying the night because we screwed up, or the extra travel expense". We were traveling with a 1 and 5 year old, and 2 seniors, unable to get a ride to a horrible hotel near our parking site totaling over $400 just so we could get our cars, all due to the incompetence of NCL. Yes, we will use the credit to take an NCK cruise simply because it's "free" even though we will need to pay other fees. After that, barring extraordinary circumstances, we will NEVER use them again.

Embarkation

1 out of 5

After getting through an extremely long line, it turned out that the policy changed for testing our 1 year old OVERNIGHT, so we had to walk through a severe thunderstorm to a location for testing, soaked, and wait an hour to join our party. Absolutely insane.

Ship experiences

Food and Dining

4 out of 5

The lunch and dinner experiences were very good. Breakfast every morning was the same, and not as good as other cruise lines. Hibachi chef was absolutely amazing which counts for 2 stars itself.

Onboard Activities

2 out of 5

Mini golf and zipline/rope course were closed literally the entire time...half the entertainment we wanted to do. Kids splash pad was only open a couple days.

Entertainment

Because the ship ran aground, we didn't even get to try these experiences.

Children's Programs

1 out of 5

Closed all the time. Total disappointment.

Service and Staff

5 out of 5

Everyone who we came into contact with was amazing. Despite the total lack of everything, at least the people were great.

Ship Quality

5 out of 5

Amazing ship. Too bad half of the stuff was closed constantly.

Cabin / Stateroom