Horrible

Item: Norwegian Escape
Rating: 3.1
Author: bellarina101

Norwegian Escape Cruise Review to Caribbean - Eastern

bellarina101

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 32

Overall rating:

3.1 out of 5

Verified Review

7 Night Eastern Caribbean (Port Canaveral Roundtrip)

Sail date: March 12, 2022

Ship: Norwegian Escape

Cabin type: Suite

Cabin number: 13790

Traveled as: Family (young children)

Reviewed: 2 years ago

Review summary

Our ship ran aground in the Dominican. Then Norwegian decided to cancel the rest of the cruise and leave us there at the port. With no food or specific plans. We were left outside at a port for 6 hours and then many had canceled flights. We then took a bus to the airport where we waited for 6 more hours! Our flights were delayed several times. Norwegian handled the whole situation very poorly. They should have had people from Norwegian with their passengers to make sure everyone was taken care of and actually had flights and transportation.

Embarkation

1 out of 5

We had to wait over 2 hours due to bad weather, power outages and computer system failures.

Ship experiences

Food and Dining

4 out of 5

Food was good. Not the best. Service was excellent!!

Onboard Activities

2 out of 5

The activities that were actually available were fun but, mini gold was closed the whole time and the kids club was not open which was not disclosed to us before our sailing.

Entertainment

5 out of 5

Excellent!!!

Children's Programs

1 out of 5

It wasn’t available. Which we were ALL looking forward to.

Service and Staff

5 out of 5

Absolutely fabulous.

Ship Quality

5 out of 5

Cabin / Stateroom

2 out of 5

We paid for a mini suite but it was pretty small.

Ports of call

Port Canaveral, Florida

4 out of 5

Puerto Plata, Dominican Republic

1 out of 5

Got stuck here so not too excited about the port.

Thumbs Up 0

Disembarkation

1 out of 5

Absolutely horrible. They left us at the port.

4 Comments

lucindancarl 2 years ago

It was and still is on NCL website that children's services are not available.

Thumbs Up 0

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AuntPinkie 2 years ago

Appreciate your feedback. Sounds like NCL dropped the ball on this. Glad you are home safe.

Thumbs Up 1

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Gwbigdog 2 years ago

Oops 😬, no travel Insurance?

Thumbs Up 2

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CruzeFan 2 years ago

Thanks!

Thumbs Up 1

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Other reviews of this sailing

Ran aground in the Dominican Republic. NCL flew >3,000 of us home on chartered planes on Day 5 of the cruise.

Dreadful.

Ship was grounded on day 3