My worst trip ever, I am done with NCL

Item: Norwegian Escape
Rating: 3
Author: sirlj

Norwegian Escape Cruise Review to Europe - Western Mediterranean

sirlj

Contributor Level: Second Mate

Cruises: 7+ cruises

Review: 1

Helpful Votes: 5

Overall rating:

3 out of 5

9 Night Mediterranean: Italy France & Spain (Rome Roundtrip)

Sail date: September 24, 2024

Ship: Norwegian Escape

Cabin type: Inside

Cabin number: 12603

Traveled as: Couple

Reviewed: 2 months ago

Review summary

NCL removed our FAS promos for an action which I didn't do. They stated that I prepaid service charges which obviously removes the promotions including the FAS plus which was paid 18 days earlier. Their claim is that I prepaid service charges 6 days prior to sailing, which I did not and never do. NCL is horrible, once they have your money, they don't care. I will never sail them again, after them being our favorite prior to this cruise.

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

no children

Service and Staff

1 out of 5

Guest services is a joke, and will not fix problems and leave you stranded on a cruise without what you have proof of paying for.

Ship Quality

2 out of 5

Cabin / Stateroom

3 out of 5

It was ok. Steward service was lacking. Very inconsistent in servicing times, and never asked when we wanted service.

Ports of call

Civitavecchia (Rome), Italy

1 out of 5

NAPLES (POMPEII), ITALY

5 out of 5

Cagliari, Sardinia

4 out of 5

Palma De Mallorca, Balearic Islands

5 out of 5

Ibiza, Balearic Islands

5 out of 5

Barcelona, Spain

5 out of 5

Cannes, France

4 out of 5

Livorno (Florence & Pisa), Italy

3 out of 5

Disembarkation

3 out of 5

14 Comments

Sogmoore 2 months ago

Thanks for sharing

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Cruisers4Lyfe 2 months ago

Thanks for sharing

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crusin4gramma 2 months ago

Pre paying your gratuities has absolutely nothing to do with FAS! I do it every time!

Thumbs Up 1

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Gwbigdog 2 months ago

Thanks for sharing your cruise

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pauletta 2 months ago

I always prepay never had a problem with any of it

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javawoody 2 months ago

Appreciate the review

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yk07us 2 months ago

Something doesn't add up regarding prepaid gratuities. Also, it's the first time the room steward gets a bad review. Somehow, I get a feeling the problem is not completely with the cruise but with the cruiser.

Thumbs Up 1

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AuntPinkie 2 months ago

Appreciate your feedback. Sorry this cruise didn’t meet your expectations

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Dumfy75 2 months ago

Strange, we always prepay the gratuities and it’s never had any impact on our free at sea. Why would you only be allowed one or the other as they have nothing to do with each other, I don’t get it sorry.

Thumbs Up 2

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natelorip 2 months ago

Thanks for sharing. Sorry it wasn't everything you wanted it to be.

Thumbs Up 1

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cruising2004 2 months ago

Thank you for your review.

Thumbs Up 1

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Jerrec 2 months ago

This makes no sense. I prepay gratuities on every cruise and it has no impact on the free at sea package. They aren’t tied together.

Thumbs Up 4

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Mish74 2 months ago

So sorry this happened to you. Thanks for the information. I will definitely keep an eye on our upcoming cruise account information.

Thumbs Up 1

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HeavySeas 2 months ago

Thanks for sharing your cruise experience

Thumbs Up 1

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