MISLEADING ADVERTISING REGARDING ROOM SIZE & OTHER ISSUES

Item: Norwegian Escape
Rating: 2.7
Author: khendra

Norwegian Escape Cruise Review to Europe - Mediterranean

khendra

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Vote: 1

Overall rating:

2.7 out of 5

10 Night Greek Isles & Italy (Rome Roundtrip)

Sail date: September 02, 2022

Ship: Norwegian Escape

Cabin type: Suite

Cabin number: 8724

Traveled as: Couple

Reviewed: 1 year ago

Review summary

THE CUSTOMER SERVICE FROM NCL ITSELF IS TERRIBLE AS THEY ROUTINELY MIS INFORM REGARDING THE SHIP, ONBOARD SERVICES. WOULD NOT RECOMMEND THIS COMPANY. WE HAVE FILED COMPLAINTS WITH THE COMPANY AND THEY JUST BLEW THEM OFF.

Embarkation

2 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

2 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

1 out of 5

THE SIZE WAS CLEARLY FALSELY ADVERTISED BY NCL AS 331 SQ FT FOR THE ROOM ITSELF, WITH A BALCONY OF 124 SQ FT, WHEN IN FACT THE ROOM WAS ONLY 207 SQ FT. INFORMATION FROM NCL INDICATES THAT ROOMS IN THE CLUB SUITE CLASS ARE BETWEEN 251-513 SQ FT, WITH BALCONIES IN A RANGE AS WELL. THIS FROM NCL'S WEBSITE REGARDING CRUISES ON THE ESCAPE FOR 2023, AND WHAT WE RELIED ON FOR OUR CRUISE.

Ship tip

BE WARY OF ANYTHING CUSTOMER SERVICE SAYS, THEY ARE PAID TO EXTRACT MONEY, NOT PROVIDE CUSTOMER SERVICE. THEY WILL TRY AND CHARGE YOU FOR PRIORITY DISEMBARKATION, BUT THERE IS NO NEED TO PAY FOR THIS AS YOU ARE REQUIRED TO VACATE YOUR ROOM BY 8:30 AM, AND THERE IS NO BAR TO LEAVING THE SHIP AS EARLY AS YOU WANT.

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