Air Travel nightmare, NEVER let book travel thru Cruise line!

Item: Norwegian Escape
Rating: 4.2
Author: amkpaquin1

Norwegian Escape Cruise Review to Europe - Mediterranean

amkpaquin1

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 13

Overall rating:

4.2 out of 5

Verified Review

9 Night Greek Isles & Italy (Rome Roundtrip)

Sail date: October 12, 2022

Ship: Norwegian Escape

Cabin type: Balcony

Cabin number: 12882

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

Cruise itself was fantastic. Working with and the air department NCL Was a nightmare! We called the emergency travel and the insurance and got no help! I was with a handicapped person and they left us stranded!! I ended up diverting from their plan, making our own arrangements. Hope we get reimbursed. This is a terrible idea to book your air through and new NCL!!

Embarkation

1 out of 5

Terrible, missed departure due go air delays. Received no assistance from airline, , NCL or Emergency Travel hotline.

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ports of call

Civitavecchia (Rome), Italy

1 out of 5

Unable to enjoy due to air travel getting g to port at 9pm on day of departure!

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Santorini, Greece

1 out of 5

Unable to go here because port was unable to embark passengers that missed ship. Missed first day at sea and needed to find own transportation to Syhdns, despit Insurance, CruisesOnly phone calls and numerous calls to NCL!

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Piraeus (Athens), Greece

4 out of 5

5 out of 5

5 out of 5

5 out of 5

5 out of 5

Livorno (Florence & Pisa), Italy

1 out of 5

Unable to enjoy. Departure flight was canceled and new flight was scheduled for this day, from Rome ! Terrible experience utilizing CruisesOnly and NCL, despite insure for support.

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Disembarkation

1 out of 5

Once again, departure air travel nightmare. Flight was canceled and rebooked for the day before ship arrived in Rome. They tried to get us to take a train from Florence port, to get to Rome for flight . It involved two train transfers with handicapped pardon and missing day in Florence!

10 Comments

Cruisers4Lyfe 3 months ago

Thanks for sharing

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Gwbigdog 2 years ago

Thanks for sharing

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BiddySue711 2 years ago

Thanks for the heads up

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crusin4gramma 2 years ago

That's what happens when you book through a third party, you can then only deal with them. The cruiseline will not help when you use a third party, just like hotels and airlines! Always book direct!!!

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byhisgrace 2 years ago

Thanks for your review

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RoynKaren 2 years ago

thanks for your review

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Dumfy75 2 years ago

We were on the same cruise. There was an air traffic control strike in Italy on the day we disembarked and I know that caused chaos for a lot of people, for some the choice was either to disembark a day early or stay on in Rome additional days after the cruise. Sorry you were affected, thankfully we were one of the lucky ones and had no issues with our flights and transfers booked through NCL. I think in future though I would fly in a day early for additional peace of mind.

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AuntPinkie 2 years ago

Sorry the air portion was a debacle. Glad you were able to enjoy some of your cruise in spite of it.

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annoreilly 2 years ago

Omg … this scares me for my future cruises !!! 3 booked with ncl with their flights :/

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javawoody 2 years ago

Thanks for the review

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