Air Travel nightmare, NEVER let book travel thru Cruise line!

Item: Norwegian Escape
Rating: 4.2
Author: amkpaquin1

Norwegian Escape Cruise Review to Europe - Mediterranean

amkpaquin1

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 13

Overall rating:

4.2 out of 5

Verified Review

9 Night Greek Isles & Italy (Rome Roundtrip)

Sail date: October 12, 2022

Ship: Norwegian Escape

Cabin type: Balcony

Cabin number: 12882

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

Cruise itself was fantastic. Working with and the air department NCL Was a nightmare! We called the emergency travel and the insurance and got no help! I was with a handicapped person and they left us stranded!! I ended up diverting from their plan, making our own arrangements. Hope we get reimbursed. This is a terrible idea to book your air through and new NCL!!

Embarkation

1 out of 5

Terrible, missed departure due go air delays. Received no assistance from airline, , NCL or Emergency Travel hotline.

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ports of call

Civitavecchia (Rome), Italy

1 out of 5

Unable to enjoy due to air travel getting g to port at 9pm on day of departure!

Thumbs Up 0

Santorini, Greece

1 out of 5

Unable to go here because port was unable to embark passengers that missed ship. Missed first day at sea and needed to find own transportation to Syhdns, despit Insurance, CruisesOnly phone calls and numerous calls to NCL!

Thumbs Up 0

Piraeus (Athens), Greece

4 out of 5

5 out of 5

5 out of 5

5 out of 5

5 out of 5

Livorno (Florence & Pisa), Italy

1 out of 5

Unable to enjoy. Departure flight was canceled and new flight was scheduled for this day, from Rome ! Terrible experience utilizing CruisesOnly and NCL, despite insure for support.

Thumbs Up 0

Disembarkation

1 out of 5

Once again, departure air travel nightmare. Flight was canceled and rebooked for the day before ship arrived in Rome. They tried to get us to take a train from Florence port, to get to Rome for flight . It involved two train transfers with handicapped pardon and missing day in Florence!

10 Comments

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