Norwegian Epic Cruise Reviews - Reviews

It was a lovely cruise, but only because we were motivated to not let anything get in our way of celebrating our 35th anniversary. Being left on top of Mount Serrat (we were literally 2 min. late) was the last straw. I wouldn't cruise again on Norwegian again due to the rude and insulting NCL excursion staff. They would literally yell at us every day during the poorly explained excursion process. People didn't understand the process because the process is seriously FLAWED. The food in the NON specialty restaurants was better than the specialty ones so don't waste your $. We ate at Tepanyaki, Le Bistro and La Cucina and were disappointed. Shows were great and the ship was clean but we will never trust NCL again. We have cruised on Celebrity, Royal and Carnival and will stick with them - more reliable, professional, good food and kinder more attentive staff.

I love the service and I will do it again. I enjoyed every port and city

We just returned from an amazing holiday in the Mediterranean on the Norwegian Epic (out of Rome 23 May). Memorable, off the beaten path activities included visiting Jungle Parc and completing their Extremo high ropes course, (http://www.jungleparc.es/en ) on Palma de Mallorca, visiting Marguerite Island near Cannes, and the chair lift to Monte Solaro in Capri. We were able to splurge on the Haven for this trip - and the experience was exceptional! Our concierge team of Omar and David were amazing. They worked unceasingly to ensure guests' needs were met. Our butlers and cleaning crew (Maria, Roland, Bianca) were also wonderful. The entire staff was genuinely friendly and some much fun to speak with about sights and their home countries. Most of our onboard entertainment was to relax! My daughter had bought us spa passes which were well used! I cannot recommend enough. I even fell asleep a few times just lounging on the back deck. We did go to a few shows. Burn the Floor was perfectly executed - with a cool twist on classic dance. Priscilla had great costumes and dancing. Howl at the moon / the magician acts / the Beatles were also good. Food quality and presentation varied a bit. The Haven restaurant and Moderno were my favorites. The only service complaint might be a long wait for dinner, but we learned to plan for that as the week progressed. Overall, this was a one of our vest holidays ever. Was tough to leave and come back to reality!

We had good weather and an amazing experience. Looking forward to our next experience with Norwegian,

Nice ship, good people, nice ports of call, food was very disappointing.

This was our first cruise since our honeymoon 30 years ago. Cruise was great and the staff for the most part were friendly and helpful and helpful (other than the bartenders who did a poor job overall) The excursions were all tremendous and we took advantage of excursions each and every day. I was disappointed with the food overall at the buffet (dinners). Room was great and view from balcony was awesome.

I am sorry over all we were disappointed. I ask for a double and was assured we would get one and we did not. We got two single and they keep coming apart. We had to chase our bath towels several times as they left us none. Three time no ice in the room. The food over all was not that great. A lot of the time it was cold. Really blan and a lot of the same over and over again. WE did eat in one of the dining rooms and that was good. We booket and excavation in Naples the pompeii and was told it was a 8 hours excavation and it was not. 3 hours at the sight. 45 minutes at a pearl shop not mention in the add. and 35 minute there and back. They said cost would be 119.00 and they charged us 270.00.

This was our first trip to Europe. We had a great time, but if you do the excursions, be prepared to walk quite a bit. Many beautiful sights.

The cruise was good but the communications on passport qualifiers from Cruise Only was terrible.

This was a disappointing cruise for me, with all of the onboard extra expenses for activities.

Service was so bad. The guest services desk even told us the staff wasn’t happy and over worked when we went to complain. Have cruised with Norwegian before and loved it. Expected more from them this trip and was really let down. Would not do such a big ship with them again since they clearly can’t handle it.

If you are young it is a good idea not to choose this ship. This ship caters to the older folks. Food - Most of the complementary dining buffets close early. The one restaurant that is open 24/7 was awful. All of the complementary food was pretty poor quality. Also there is food available 24/7, but it is not completely complementary because they charge a convenience fee. If you want good food you will need to purchase the specialty dining package as this food was actually very good, but you will need a reservation because the time slots fill up quickly. Entertainment - Most of the good shows were reserved ahead of time so you didn't have many options if you don't enjoy making reservations. Very few interesting shows to choose from as they all looked rather dull. Stateroom - The one good thing about this cruise was that the person servicing our stateroom did a terrific job and was extremely friendly. Unfortunately, I will not be booking a cruise through Norwegian until I am a bit older.

Everything was an addiotnal charge. Took three massages and didn't even get a robe and was not allowed to use steam or jacuzzi without paying additionally.

Very fun cruise with plenty to do, but plan to stay busy and not get much sleep since the port days are long and the time at sea is minimal! Overall a great experience!

Loved the cruise & the ports, just absolutely disappointing with the way NCL does business. Everyhing has a charge, they nickle and dime you. They try to enforce the gratuities daily charges and when you fill out the opt out form, which should only be once, you get daily notes left to your cabin how you still owe them. I thought their staff was wonderful, and i tipped generously to those whom i received service from. I don't appreciate anyone telling me how much or what is to be expected.

Too many people. Had to make reservations to go see a evening show. NO WHERE TO GO LOOK FORWARD ON A WEATHER DECK

We really enjoyed seeing Italy. There is much beauty & history to be seen there. We had a blast as we went with 4 other couples who we have been friends with for 35 & years & it was a great experience to share. The ship was okay, but we enjoyed cruising with Celebrity, Princess & Royal Caribbean who could teach Norwegian a few things especially about customer service.

do not like the bathroom setup on this ship. do not like the lifts setup.

Overall enjoyed it and would do it again. Just needs somebody minor adjustments.

We thoroughly enjoyed our trip. The entertainment was spectacular and I would reccommend it to everyone sailing on the Epic. We especially enjoyed Pricilla and the Cirque shows, but were never disappointed in any of the shows we saw.