Norwegian Epic Cruise Review to Europe - Western Mediterranean

Contributor Level: Purser

7+ cruises


Helpful Votes

3 out of 5

No help At all

Sail Date: November 01, 2015

Reviewed: 1 year ago

Traveled As: Singles/Friends

Room Type: Inside

the night before our cruise, our passport,cash,some credit cards,etc were stolen in Barcelona.  We could not board since we didn't have passport and couldn't get new ones until Monday. We flew from Barcelona to Naples and boarded the ship on the 3rd day. Since our money was stolen ,we went to ask if they would give us cash and charge it to our room account or since we had their credit card,if they would give us a cash advance.They refused to do anything "sorry,nothing we can do"We had to stay on the ship since we had no money for tours ,taxis,food. The day before we returned,a guest at the dinner table told us to go to the casino and they would give us cash against our room. Which they did in 2minutes-no questions-no problems.       Why couldn't the front desk do that or even just tell us about the casino- that we could get money there.??? Nervous

Cabin / Stateroom
Nice room-Jimmy was excellant
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Very expensive
Onboard Activities
Children's Programs
Not enough-had to sign up at beginning of cruise or everything full(except the ones where u have to pay)
Service and Staff
Food and Dining
Civitavecchia (Rome), Italy
Couldn't get off ship a/c the front desk refused to help us get any money-same with next two ports
Livorno (Florence & Pisa), Italy
Palma De Mallorca, Balearic Islands
Taxi tours are very good-lot cheaper than what they offer onboard and get to see a lot more

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