disappointed in NCL
Norwegian Dawn Cruise Review to Panama Canal, Central America
Review summaryOnce we went to the cabin we had book 5082. We saw that there was a 3rd bed built into the wall on once side of the bed we were using. We saw no indication from pictures nor had we been told that this room was for 3 people. The first morning, i bent to pick up something that had drooped off my nightstand and smacked my head on the metal frame of the extra bed. I saw stars. Went I went to customer service to see if something could be done, I felt this was a dangerous situation and position for this extra bed; I was told the ship was full and that the extra bed could not be removed. Did I need medical assistance?!! Luckily at that point I did not, other than having a sore head where I had banged it. The next day the safe in our room gave us an error messaged when we went to open it. I called guest relations again, and informed them about the safe and asked if someone could come unlock it. I was told that these safes were problematic and would need to be drilled out. Once drilled, they would no longer work. Crew came in and drilled out the safe that had all our cash, credit cards, jewelry and passports. I called guest service again and asked if NCL would now be responsible for our valuables since we no longer had a safe to use and was told I could come down the main desk and use their safe. Really??? then every time I needed any jewelry or cash, I needed to come down to the desk, wait in line and then decide what I wanted to wear or how much to take? After speaking to a few of the other guests, they informed me that they were without use of the safes in their rooms as well. Terrible!! overall ... we were very disappointed in NCL.
Food and Dining
Service and Staff
Cabin / Stateroom
Chose another ship. We have sailed on NCL about 5 or 6 times in the past, but if the Dawn is any indication of what NCL has become, chose another line.