I've had Better

Norwegian Dawn Cruise Review to Caribbean - Southern

Cruises: 2-3 cruises
Reviews: 2
Helpful Votes: 60

Overall rating:

3.6 out of 5
Verified Review
Norwegian Dawn

7 Night Southern Caribbean (San Juan Roundtrip)

Sail date: December 03, 2017

Ship: Norwegian Dawn

Cabin type: Inside

Cabin number: 5008

Traveled as: Family (young children)

Reviewed: 3 years ago

Review summary

There were multiple family reunions some things were so crowded it was impossible to participate in, lines for the buffet was hectic, kids running through areas they shouldn't be running through. Unfriendly uncooperative staff. Paying everyday gratuities yet being charge gratuity every time I buy a drink or order room service on top of what you've already paid. Just not happy this time around. I expected more Norwegian.

Embarkation

4 out of 5

Ship experiences

Food and Dining

2 out of 5
The food was flavorless, repetetive, they used leftovers and made new dishes the next day. The staff was less than friendly barely said hello if they did at all, looked as if they didn't want to be there nor do their job. If they needed to get somewhere they would run you down not say excuse me instead of letting the guests proceed first.

Onboard Activities

3 out of 5

Entertainment

2 out of 5
There was no supervision at the kids pool. And in fairness, signs posted says "no lifeguards on duty," fine. But people supervise your children. My nephew was injured because they weren't paying attention to what their children are doing. They were walking up the slide backwards climbing up the dinosaur holding up the line so that they will be a polyp at the end of the slide which is where my nephew was injured twice.

Children's Programs

3 out of 5
The arcade had several broken machines, when we wontickets from one particular game, the tickets never came out, so we called matinence to fix it. That guy had an attitude.

Service and Staff

3 out of 5
If there's like customer service is non-existent these days. I really expect a lot from this cruise and especially from Norwegian Cruise Line because I've been on prior Norwegian cruise that was excellent. Everything from the ship to the food to the staff was excellent. But this time around I don't know what it was maybe they were overworked because the ship was overbooked at least full to capacity but my experience this time with the staff was not good. They were not friendly most of them couldn't answer questions if you ask them something.

Ship Quality

4 out of 5

Cabin / Stateroom

3 out of 5
Walls were paper thin, could hear neighbors plainly, voices not raised.

Ports of call

San Juan, Puerto Rico

5 out of 5

Castries, St. Lucia

5 out of 5

Fort-De-France, Martinique

5 out of 5

Basseterre, St. Kitts

5 out of 5

St. John's, Antigua

5 out of 5

Disembarkation

4 out of 5
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