Unpleasant Cruise Experience, Unorganized & Unplanned Staff

Norwegian Bliss Cruise Review to Alaska - Inside Passage

DECruiser1119

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 3

Helpful Votes: 87

Overall rating:

1.8 out of 5

Verified Review

7 Night Alaska: Dawes Glacier Juneau & Ketchikan (Seattle Roundtrip)

Sail date: July 13, 2024

Ship: Norwegian Bliss

Cabin type: Balcony

Cabin number: 15190

Traveled as: Large Group

Reviewed: 2 months ago

Review summary

We did not get to visit or see any Glaciers, cruise director did not offer any alternative destinations as well. Guest Services, youth club, shore excursions, bar tenders in observation deck and garden cafe team were rude and not courteous. This is my first cruising experiencing with norwegian and it was very unpleasant. I had sailed with other multiple cruise liners (Royal Carribean, MSC, Carnival) before, they are better than norweigan.

Embarkation

3 out of 5

After Embarkation was complete, everyone was asked to wait in a waiting room for 1 hour before letting us on to the Cruise Ship

Ship experiences

Food and Dining

1 out of 5

There is no assigned main dining room, anyone can go to any dining room. Dining Room staff is very unorganized, unpleasant to interact. There are not a lot of options available for dining in the buffet. Desserts are had to find and are always the first item to run out of. If the desserts are out of stock on first day you expect the staff to be better planned n terms of quantities on the 2nd day. But dessert are unavailable every day, its like first come first serve. If you want today's desert you have to visit that section early and before getting appetizers or entrees.

Onboard Activities

1 out of 5

Pools and other activities are frequently closed and there is not timing listed any where with hours of operation.

Entertainment

1 out of 5

Children's Programs

1 out of 5

Youth program staff responds in a very rude way.

Service and Staff

1 out of 5

Ship Quality

1 out of 5

restrooms are unclean and always stinky.

Cabin / Stateroom

1 out of 5

Cabin was not cleaned and the attendant was never near the cabin floor.

Ship tip

If possible avoid cruising on this ship, staff is not courteous and they do not care. Unless you want to adjust with what ever is given to you, avoid this ship.

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