Having cruised on many different cruise lines. Norwegian would probably be my last choice at this point. As I mentioned previously customer service was severely lacking. having to move state rooms in the middle of our cruise was less than ideal. lack of advertisement for pre-planning. Everything was very frustrating. We really had nothing to do once we got on the cruise because there was no way to enjoy our “dining package”. We could not get a time slot to comedy show, or either of the onboard performances. Staff did not want to hear our complaints. This is not a Royal Caribbean experience.
Embarkation
4 out of 5
Ship experiences
Food and Dining
2 out of 5
All specialty dining reservations were booked prior to us getting on the cruise. Having never sailed with Norwegian before I was not very familiar with how to plan dining. Very disappointing Buffett and major lack of “complementary” dining options.
Onboard Activities
2 out of 5
With go karts and laser tag costing extra, the kids can rack up quite the bill. entertainment options for children without having to pay for extras is lacking. could have purchased a go cart package on day one or two, but it was not advertised to us. The staff would not budge on letting my son have, and all you could ride go kart package. The customer service was atrocious throughout the trip.
Entertainment
2 out of 5
Again the lack of complementary entertainment options were not wonderful in comparison to other cruise lines that I have been on. There were no showtimes left to book by the time we tried to make reservations on embarkation day. I have noticed with Norwegian at some thing you have to plan the entire trip out in advance.
Children's Programs
3 out of 5
He did enjoy Splash Academy when he was there. But it was really just a room with a few activities and playstations for gaming tournaments.
Service and Staff
1 out of 5
Customer service was terrible throughout the trip. Half of the staff could not understand us. Any suggestions or complaints that we had were met with blank stairs and more of a “not my problem” kind of attitude.
Ship Quality
4 out of 5
Cabin / Stateroom
2 out of 5
Kevin was fine until we experienced a plumbing leak in the carpet on our floor and had to be moved clear across the ship to another room. We were offered a $200 credit for this. All I really wanted was for my son to be able to purchase that all you can ride go kart package. Staff still would not budge after all we had been through on the cruise.
Ship tip
Really step up customer service. It was lacking in so many areas.
I can imagine how difficult it is for all cruise lines to get staff ready to resume offering guests the level of service we enjoyed prior to the 2 year Covid shutdown. Cruisers may have to take a little more responsibility for our own needs until things return to pre-Covid levels. Just a thought.
Hmm, I can tell you now it may have been the timing of your cruise. My first time with NCL was on the Bliss. I booked this cruise in October 2021 for a 14 day cruise (January 21- February 4). This was the first longer cruise after it first opened up post-pandemic. As a result the passenger capacity was very low at 1300 passengers. The customer experience was amazing, as was everything else. The specialty dining was great. Since the passenger capacity was 33%, almost every speciality dining I pre-booked, I didn't need to confirm when I got to the restaurant. It was possible to book shows onboard, and some shows you can just walk in without booking (Comedy, magic, art. Etc). But now that the ships are at full capacity, experiences like yours are going to be normal. But hey, at least you got to go on a cruise. I hope you enjoy the rest of your holidays.
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