Holland America is not upto its standards. Very poor service,entertainment,staff friendliness and the worst food selections.
Nieuw Amsterdam Cruise Review to Caribbean
Sail Date: January 25, 2015
Ship: Nieuw Amsterdam
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 3 years ago
we just got back after 14 days E/W Caribbean sailings. Nieuw Amsterdam ship is very dark. Main lobby and dining areas are low ceilings. Our cabin was not even cleaned at checking and no soaps. For 14 days cruise, no changes in dinner menus. One of the worst selection unless you love onion soup every day. Staff is non friendly. Captains welcome party was a joke at 8.00pm - 8.10pm. Entertainment very poor. This was our 5th Holland America cruise and 23rd cruise. Talked to quite a few experienced cruisers on board and the over all opinion was, never coming back to holland America again.
We were party of four and saying good bye to Holland America cruise line for now.
Food and Dining
Service and Staff
Cabin / Stateroom
Avoid this ship if you can. Guests are always nice. If not happy with anything go to main office. They will listen to you. Don't expect pampering on this ship. Very cold atmosphere. But enjoy the weather and places you want to visit.