Nieuw Amsterdam Cruise Review to Caribbean

Contributor Level: Deck Hand

7+ cruises


Helpful Vote

3 out of 5

Holland America is not upto its standards. Very poor service,entertainment,staff friendliness and the worst food selections.

Sail Date: January 25, 2015

Reviewed: 2 years ago

Traveled As: Couple

Room Type: Balcony


we just got back after 14 days E/W Caribbean sailings. Nieuw Amsterdam ship is very dark. Main lobby and dining areas are low ceilings. Our cabin was not even cleaned at checking and no soaps. For 14 days cruise, no changes in dinner menus. One of the worst selection unless you love onion soup every day. Staff is non friendly. Captains welcome party was a joke at 8.00pm - 8.10pm. Entertainment very poor. This was our 5th Holland America cruise and 23rd cruise. Talked to quite a few experienced cruisers on board and the over all opinion was, never coming back to holland America again.

We were party of four and saying good bye to Holland America cruise line for now.


Ship Quality
very dark public areas. Dining area and main lobby very dark and low ceiling.
Food and Dining
Same menu for 2weeks cruise. 7 and7 days menus same. No selection. BAD BAD.
Cabin / Stateroom
Very small cabins.
Service and Staff
Not friendly. Do not offer any services in Lido dining area. You have to raise your hand to get attention. Non friendly Officers also. No eye contact while passing by.
Staff. Entertainment no variety. Repeats second week sailing.
Children's Programs Not required
Onboard Activities
If you like Bingo.
Destinations and Excursions
It does offer a variety of excursions
Grand Turk Island
Stay on the beach area. Nothing to see outside. Very dirty and rough roads.
San Juan, Puerto Rico
Old Fort, parliament building and down town areas are nice to see.
Charlotte Amalie, St. Thomas
Great beaches. Must visit Koki beach. Great shopping for liquor and watches and jewellery
Ft. Lauderdale (Port Everglades), Florida
Shopping centre tours.
Half Moon Cay, Bahamas (Private Island)
Great white powdery sandy beach.
George Town, Grand Cayman
Must visit stingrays city. It's worth the time. Beautiful blue water and makes it a day at beach
Cozumel, Mexico
Not much to do. Snorkelling and walking at the pier
Key West, Florida
Just a trolley ride to see around. It's okay see small white painted houses.


Avoid this ship if you can. Guests are always nice. If not happy with anything go to main office. They will listen to you. Don't expect pampering on this ship. Very cold atmosphere. But enjoy the weather and places you want to visit.

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