MSC Seaview Cruise Reviews - Reviews

Nice ship, family cruise during Xmas, nice accommodations, restaurants were crowded during breakfast

Beautiful ship and all installations, but lack of atention to details. Pnny wise dollar fool.

Horrible cruise, not worth the money. Ill be writing to MSC Directly separately. Booking through AA.com was just fine - no issues at all.

Beautiful cruise ship and lots of amenities but the food is AWFUL!

Good experience on board a ship that is new and modern with all the electronics throughout the ship. Great to meet people from different parts of the world in one place. We were expecting to meet and greet the captain at our formal dinner and instead the meeting of the captain was an informal one at the center, main gathering with the captain and some of the first officers on stage. I would recommend a cruise on this ship for one trip. Compared to previous ships, it seems to me that people are packed into smaller cabins and sales appears to be the name of the game once you are on board. I would also recommend to research your ports before you take this trip and not rely on the MSC arranged port transportation as we found city buses that would take you to the main plaza was less than half the price of the MSC arranged transportation.

Our cabin was inviting and comfortable! They’re up to date on technology and that’s was great for us. The crew and staff exemplified good customer service, we are greatful for that.

great ship, awful staff and very little to do while on board.

We belatedly discovered the great cruise rate we paid was a hook to get people on board the ship. Be prepared to be nickel and dimed to death!!

Great trip. The staff on the boat were great. The food was awesome. Would definitely recommend. Will definitely consider MSC in the future.

I Loved the Seaview Ship!!! It was the best cruise I've ever been on. Completely Modern and brand new in June. This ship had a lot of people on it - 5,000 yet, there was always room. The main issue I had with the Large Pool and Nightly Entertainment was the Sound Volume. It was extremely loud. The Dinners were good in the dining room, but not great. The food in the Market Place and Buffet was wonderful. Usually at night or early morning, I like to watch a little TV. There was only 2 English Channels of News. There were no sitcom or TV shows in English. There were all other languages. Storage in the room was limited. On a different cruise line, they were able to put storage over the bed. Since people were getting on and off the ship the whole week at different ports, I believe they rearrange rooms. This was not a big problem, but 2 nights I hear lots of banging around in the middle of the night. I think they were rearranging the furniture.

In general the cruise itself was great. Customer service for sit-down dinner is lacking. My waiter was terrible. In addition, upon arriving on the ship we were ambushed with staff selling us drink tickets, excursions. I think staff needs to relax, we will be on the ship for days and can figure out what drinks and excursions we want to go on as the days go by. I didn't like being ambushed as soon as I got on the ship- It distracts from the overall experience. The cabins are gorgeous and clean and the excursion experiences were great.

Good liner. It’s a pity that the zipline doesn’t always work and that we were not able to try it. The route was changed, instead of Cannes we went to Marseille.

This was or first MSC, we was a bit suspicious about booking it with the bad reviews but we loved it and have booked to go on the seaside great value for money compaired with the American cruise companies,

AVOID AT ALL COSTS! A reprehensible company with zero compassion. When one of our passengers was diagnosed with terminal cancer three weeks before our booked West Mediterranean cruise they refused to offer any sort of credit for a later trip or full refund, just wanting us to spend more money booking a different cruise at a later date and charging every passenger – even the one recently diagnosed with cancer – more money to change. Due to his health issues we couldn’t book a trip at a later date so we only got their usual cancellation policy back – not a cent more. The airlines fully refunded us, hotels too, but MSC just wanted to keep as much money as possible. That money wouldn't have meant much for a huge company like MSC, but for our family during this extremely difficult time and with costly treatment, it was incredibly disappointing and upsetting. Shame on them!

We had a small backdrop comparing to sailing Meraviglia a year ago. Beautifull ship, but not the "slow flow" neither "slow food" i would have expected from an Italian company. Howerer, we did choose this cruise to have maximum ports visits, and you cannot do more than 7 in 7 days!

We done this cruise round trip Barcelona 10th Aug 2019. European cruise lines are different to American cruise lines - service is different to suit different cultures. For us we felt lower level customer service, lower standard and variety of foods, lower onboard entertainment than we would have preferred. Hence we would not have MSC at top of our list to cruise again however we would not rule out another try if itinerary warranted it.

Belle croisière. Après, le staff essaie de vous vendre des photos, des réservations aux restaurants de spécialités, des forfaits boissons, des soins au spa. Nous avons voyagé avec Princess et n'avons pas ressenti une telle pression. Sinon, globalement ce fût une très belle expérience.

It was a hot vacation due to the heatwave Europe was experiencing our week. The ship was gorgeous and the cruise was fantastic

This is where it went down hill when my son was injured because 1 of the waitresses dropped a beer bottle. A piece of glass injured my son's leg. He was bleeding. The staff did nothing to help my son. I had to bring my son to medic. Confronting the staff they were lost. I question MSC safety practices and even how they are trained . My son has a scar now and their customer service only defended themselves to say sorry ur son was hurt but we can't do anything. Please stay away.

First off, when we arrived I checked the sheets/bed as I always do and found tons of hair in the sheets. The bed was made so I’m confused as to how there was hair in the sheets? Did they remake the bed but not change the sheets?? I called guest services to have the sheets changed. Room was not very clean. I dropped my chapstick on the floor on the side of the bed and when I picked it up, I also picked up hairs and other debris along with my chapstick. You could tell they don’t move things around then they clean and only clean the visible areas. Customer service was terrible. On the first day, our waiter didn’t even tell us his name or do the usual introduction. We didn’t encounter any friendly workers on this cruise. In our past experiences, the workers have been very friendly and outgoing and always willing to talk. At the very least, I expected them to be friendly. They say they accommodate for gluten free. I filled out the paperwork over a month before & even called them to confirm this. When I arrive they tell me that the buffet isn’t safe and I should only eat on the MDR. This being a European cruise with a daily stop, we had an excursion every day so when we came back, the dining room was closed for lunch. This left me with only the buffet which I was told wasn’t safe for me to eat. I had to starve until dinner time because of the high risk of cross contamination. I attempted to eat at the omelette station for breakfast one day before a tour and got terribly sick. The breakfast times didn’t always work out with tours either. On our LAST day I was told that there were gluten free lunchboxes that I could request to take on excisions. Why wasn’t I told about this on the first day!? All I was told repeatedly sad that the buffet wasn’t safe and to eat in the MDR, even though I repeatedly told them that I had tours and came back after the MDR was closed. They didn’t make an effort to make special meals for me or try to accommodate for me when I would come back from a long tour which was during a heat wave mind you, so I was starving! I purposely chose MSC because I read all about their gf options. I feel completely blindsided and lied to. There’s nothing worse than feeling like you cannot eat safely on a vacation! Furthermore, the excursions are not organized at all, you would think that they would be considering they do the same thing every week. None of them left on time and we had transportation issues with two of our buses. The ac broke down on two buses, both in 95 heat!! And I felt so terrible after the second time because we were driving and then waiting in the hot bus for I don’t even know how long. I was sick the entire night and then had to go to the emergency room in Rome the next day because I had severe heat exhaustion and required an IV and antibiotics for my high fever and heart rate. It’s clear that there isn’t required maintenance on these vehicles which is very unsafe, especially during the current heat wave in Europe! The tour guide was exceptionally rude and told us to shut our mouths and wait for another bus. Multiple people felt very sick and I’m sure I am not the only one who got severe heat exhaustion. Overall, it was a terrible experience. I deeply regret choosing MSC and would never cruise with them again.