MSC 's biggest problem is technology...internet that does not work, apps that work inconsistently, and just general glitches in their software causing confusion. Next big problem is management, or the lack of....no excuses for cold food, running out of food , or beverages, untrained staff, and staff that does not understand English when the ship is homeported in the USA.
Embarkation
2 out of 5
We stood in line for over 2 hours, at first we just assumed incompetency, but later were informed that they had "stowaways " (passengers who had not disembarked) still on board,
Ship experiences
Food and Dining
2 out of 5
A mixed bag here, main dining room dinners were good, breakfast not so good. Marketplace buffet was poor, Biscayne Bay a little better. Food was usually luke warm and picked over in both. Bars...long lines for weak drinks. Waiter and waitress service was mediocre at best, Bar tenders did their best to ignore you. Lots of cultural and language misunderstanding from staff that were not used to Americans, their habits and many of the staff spoke broken English and Spanish, and could not understand requests or questions
Onboard Activities
1 out of 5
Horrible !!! What activities? 6 hour a day dance lessons on pool deck? Pook deck area shut down at 9pm along with bars, and buffets
Entertainment
2 out of 5
Stage shows were very good, a couple of the bands were decent, the other activities were at a grade school level.
Children's Programs
no kids
Service and Staff
3 out of 5
Again a mixed bag...room steward was excellent, Some waiters were very good....others should be washing pots in the kitchen. Same with the bartenders. Customer service was terrible, long lines and a run around,
Ship Quality
3 out of 5
Nice new clean ship, but the layout was very strange... you had to do a lot of walking to get around.
Cabin / Stateroom
4 out of 5
Clean , good view, but small bathroom
Ship tip
If you want a pampered and stress free cruise dont book MSC
Mixed review, unfortunately I think that those who can change things for the better either won't or will take a really long time to address the elephant in the room. Thank you for your review.
Appreciate your very detailed feedback. So often negative reviews just say it was bad, and nothing more. I understand the want to be a stowaway, but look at the problems it causes and they will be banned now. Sorry this cruise didn’t meet your expectations.
But —- if you want to pay double - go to. RCL. Or any other. MSC. Had the best deals. Plus. We cruise Nov and Dec. Awesome time
Going again in May. First time on Seaside
I think it’s all how you look at things.
I LOVE. MSC
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