Awful first impression and experience!

Item: MSC Seashore
Rating: 2.2
Author: mildredlopez7

MSC Seashore Cruise Review to Caribbean - Eastern

mildredlopez7

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 26

Overall rating:

2.2 out of 5

Verified Review

7 Night Eastern Caribbean (Miami Roundtrip

Sail date: September 17, 2022

Ship: MSC Seashore

Cabin type: Balcony

Cabin number: 11271

Traveled as: Couple

Reviewed: 2 years ago

Review summary

MSC should have refunded our money as we paid for travel insurance and they changed the itinerary to destinations that WE DID NOT WANT TO GO TO.

Embarkation

3 out of 5

Ship experiences

Food and Dining

2 out of 5

Food at buffet had no taste. The only good food was the PIZZA.

Onboard Activities

1 out of 5

No cinema instead arcade games for 5 minutes

Service and Staff

3 out of 5

Mariada our waiter at Central Park Restaurant was kind and courteous.

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5

The deluxe balcony was very uncomfortable and we PAID EXTRA FOR IT. It was very small, the closet was stuck to the bed, no space to walk. The shower was for small people it was awful. The shower floor was dirty, we had to take showers with sandals on. Nasty grimy and dirty. TERRIBLE!

Ship tip

Awful first experience with MSC.

Thumbs up

Ports of call

San Juan, Puerto Rico Did not visit port

Because MSC changes the itinerary and did not want to refund even when we paid travel insurance.

Thumbs Up 0

Charlotte Amalie, St. Thomas Did not visit port

Because MSC changes the itinerary and did not want to refund even when we paid travel insurance.

Thumbs Up 0

Puerto Plata, Dominican Republic Did not visit port

Because MSC changes the itinerary and did not want to refund even when we paid travel insurance.

Thumbs Up 0

Ocean Cay MSC Marine Reserve, Bahamas

3 out of 5

Disembarkation

2 out of 5

11 Comments

XtraviX 2 years ago

Yeah. Missed port calls are never included in insurance my friend. You probably should have moved your booking knowing this could be probable with a hurricane happening. I was on Divina during the same time and our 4 night cruise turned into 6 night cruise with only 1 original call and one other not original D.R. next to your ship. Lesson learned I guess for you🌀

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1CruiseGram 2 years ago

Ports are never guaranteed

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javawoody 2 years ago

Read your contract

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AndreaBFunHubby 2 years ago

Uh it’s called a hurricane! Ask Mother Nature for refund as this is not MSC fault. Currently on the Sea Shore in Puerto Plata D.R……and I am glad Mother Nature caused a change in the ports of call, DR is much better than Cozumel. Sucks you had a bad time, we are having the times of our lives!

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Gwbigdog 2 years ago

Oops sorry 😞 thanks

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CruzeFan 2 years ago

Thanks for the review. No itinerary is ever guaranteed per the cruise contract everyone agrees to. Ships can and do change itineraries for a variety of reasons, including weather, mechanical issues, political unrest, etc. If you want to be reimbursed for an itinerary change, book travel insurance through one of the Nationwide premium plans that offers that option.

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bonvoyage68 2 years ago

Sorry but it does happen that way. During hurricane seasons even more. Either go with the flow or cancel if insured. Better luck next.

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JoseRaul 2 years ago

Didn't you hear about Hurricane Fiona? 🙄🤔🙄

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CruiseShipLuver 2 years ago

This is on you, not the cruise line. You need to be very flexible when it comes to cruising.

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PaulzyJC 2 years ago

First of all: READ YOUR CRUISE DOCUMENTS. They state very clearly that the cruise line is not responsible for missed ports or itinary changes, and that no refund is given in any case, UNLESS it states so. The governments of those ports have EVERY right to close those ports for any reason they want to and the cruise lines will either change ports or make it a sea day. Secondly: If you want compensation, buy insurance that covers that. Most likely, NO insurance covers missed ports or itinerary changes.

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MichaelW 2 years ago

Hate it didn’t go as planned, and too bad the ports changed, but that can happen. No doubt it even states that in your cruise contract. Remember, be flexible and enjoy what you have rather than obsessing over what didn’t happen. You’ll enjoy your time so much more. Hopefully the next will be better.

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