Cruise with worst food and service

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 3

Review summary

We decided to go on the MSC as it was an Italian ship and we had high expectations of the dining, customer service and general experience . The embarkation went well, the whole process was about 45 mins. We them went to have lunch at the marketplace buffet. They served hamburgers, Hotdogs, Pizza, Salad. We boarded at 1:30 pm and around 5:30 they announced that the rooms were ready, we them headed to see our room, to our surprise lots of rooms weren't ready including ours. We them left and waited another hr to go back. Once the room was ready which was like 6:30pm we still had no luggage. Our dining was for 7:15 and we had no clothes to change into. Our luggage finally showed up at 7pm which gave us little time to get ready. The menu we were given didn't offer much choices if your a vegetarian. Our table attendant was extremely rude and had no clue what she was doing. She even refused to bring us coffee. Next morning we went to have breakfast at the buffet on deck 16 which for the remainder of the week we felt like déjà vu. Everyday the same breakfast, there was no variety at all, same for lunch and dinner.At times it seemed like they recycled the food and used it again by adding other ingredients. As a chef I would of been ashamed to serve that food. The dining and customer service needs immediate improvement in order to have quest come back again with MSC. With the lack of food variety ,taste ,presentation and customer service we received wound not travel on MSC again.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Miami, Florida

Disembarkation

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