MSC Poesia Cruise Reviews - Reviews

We went to breakfast, lunch, and dinner in the dinning room every day. The waiters need more training. They did not know what a grilled sandwich was. There was no announcements as to when the next activity was starting. We were not informed about things until we asked, ex how to turn the lights on in the cabin. You have to put your key card in a slot. The mens room and ladies room only had pictures on the door which looked the same, and the rooms were hidden on the side in the lounges. No signs to where they were.

The ship, itself, is lovely, but with so many travelers, it is sometimes difficult to get a seat in the theatre or in the buffet or lounges. Even getting to events 30 minutes in advance did not guarantee you a seat. We spent lots of time just "waiting" for events to happen. Food was good, but it was exceptional for the children (we brought four, ages 3-13). Very little to do for teenagers but a wonderful program for children. Entertainment was outstanding. Service, not always good, mostly because of language difficulties.

I do not wish anyone to go on this ship. I had no sleep due to very bad mattres and they have no spares. Pillowa were like using rocks, foor had no taste and the cooks should be shot. i even had the honor of getting food poisonoing and they served expired milk

The ship is soo beautiful, elegant and impeccable. The food was absolutely excellent! If you love the REAL Italian cuisine, you can enjoy it here in the Caribbean on the Poesia. No need to go all the way to Italy. I even appreciated the "5 languages translation" before the starting of the shows at the theater (which btw its very very impressive).I thought it was very considerate to all guests that are not mother tongue English speaking. The shows where the best I ever seen on a cruise. (I cruised with NCL and Royal Caribbean and what i saw on th ePoesia kicks butts!) Very, very entertaining, I enjoyed every minute of it. Some of the performers were so good they should go to the Olympics!! There were games and entertainment for all ages. After the theater we always went at the disco and around 3:00 in the morning when we were too exhausted to keep dancing! I appreciate the fact that when the ship docks at the port, it stays there all day long allowing the passengers enough time to do whatever they want to. I will definitely recommend this ship!

The ship itself is very pretty. The staff spend much time cleaning it, to the point of ignoring the passengers

the checkin process was very expeditious but the overall impression was average. The food was average and the service was good. Lack of any lemonade type drinks for the kids was poor.

This cruiseline is definitely for people over the age of 65 . We had young children with us and we were made to feel like we did not belong there. They sure do cater to the old folks but really do not care if the younger ones are happy or not. The food was for the most part tasteless and nothing special.Our waiter did not speak english and did not follow our requests at all. Our cabin steward did not give us clean towels every day ;folded up the used ones and put them back in the towel racks. Drinks were expensive. excursions were also expensive and not worth the price.

The ship is soo beautiful, elegant and impeccable. The food was absolutely excellent! If you love the REAL Italian cuisine, you can enjoy it here in the Caribbean on the Poesia. No need to go all the way to Italy. I even appreciated the "5 languages translation" before the starting of the shows at the theater (which btw its very very impressive).I thought it was very considerate to all guests that are not mother tongue English speaking. The shows where the best I ever seen on a cruise. (I cruised with NCL and Royal Caribbean and what i saw on th ePoesia kicks butt!) Very, very entertaining, I enjoyed every minute of it. Some of the performers were so good they should go to the Olympics!! There were games and entertainment for all ages. After the theater we always went at the disco till around 3:00 in the morning when we were too exhausted to keep dancing! I appreciate the fact that when the ship docks at the port, it stays there all day long allowing the passengers enough time to do whatever they want to. I will definitely recommend this ship!

We sailed for 7 days and the only food that was any good was the pizza on the buffet line. There were minimum 30 minute queues for lunch buffets, and the food on the buffet was terrible. The food in the menu restaurants was equally terrible. Consulted ~25 random cruisers and everyone had the same opinion.

This is a beautiful cruise ship, everything about it was beautiful. Very elegant.

Obvious this company was trying to cut corners with no quality of service, food or entertainment

This was my first cruise on an msc cruise ship. It was a very pretty ship but the crew was very hard to communicate with, the also seemed very indifferent to the people on the ship. and most could not speak english.when asked where something was many said I do not know. being an italian ship I was looking forward to great italian food,. It was very bad food, the steaks were pretty good, there was no variaty of food always the same thing,Most of the people at my table returned their food for something else. some more than once.. MUCH food was waisted,. the dishes were returned with most of the food on them. the layout was fine, on one deck the ally way threw the cabin areas smelled strong with sewer. Vacumes and buckets of dirty water were in the ally ways. my room was kept clean and nice., the activities were for people who drank life fish and wanted to dance, the pool( 1) pool on the ship. was always full.you could not even get a drink of water without paying for it.. I have been on other ships where I was felt welcome. I did not feel that on this ship, I will not take another msc ship at this time.

Ship was the best we have been on. Great design and decor. Plenty to do.

The ship was beautiful..They seem to cater to Europeans. it wasn't what we were used to. Had nothing to do while at sea. No music playing by the pool. You could smoke on board but didn't put out ash trays until 7am. Not a happy crew,.Had to find a person to get a drink. Our cabin cleaners were the only people who smiled and were friendly. The cafeteria was very unorganized. People standing forever in lines.

There is a major language problem for English speaking customers and the crew seemed bothered by questions, often responding quite curtly without answers or helpful information. The staff seemed unmotivated and angry so shipboard activities (that were minimal to begin with) lacked energy and enthusiasm. Other ships have crews that are anxious to be helpful, jovial and astute at enticing customer participation in funful events they hosted while crusing along. Deck chairs were put away at 4 pm and the pools closed by 7pm

Nice ship...very, very clean!!

This was the worst cruise I've ever been on. My money was stolen from my room. The way I was treated after loosing my money was worst than loosing the money itself. The manager told me that they will investigate but she knows that they will not find anything. She made me feel like I was lying. The whole staff wasn't very friendly. You could tell that they were faking by trying to be nice. I don't know if it's because of the color of my skin I was treated that way. I will never cruise with MSC Poesia.

The cruise is for European elders. Neat at first o hear someone speak five different languages,, then it gets old fast. Language barrier everywhere on the ship with personel. Kids club is a huge joke. Pool closes at 6:00 PM. Nothing to do with the kids then. The shows are okay but are not for kids. Cigarette smell everywhere on the ship. The food is weird and not very good. Bottom line is "if you are from Italy and want to sail, then this cruise line is for you."

We just loved the Poesia, but we choose the early sitting and it was too early, and late diiner was too late. Prefered freestyle offered on other cruise lines, which we had done on the last three cruises. Some of the staff especially at dinner did not smile but the waiters did as we had a two of the best.

Well, the boat was immaculate, clean..spotless. You could eat off the walls, floor, ect. But I really didnt pay for that. The entertainment sucked, We went to bed at 10 o clock everynight with nothing to do. The food was on mediocore, except for one formal night they had lobster and filet and it was great. But other than that the food was just OkAY. the people on the ship were RUDE! You coudlnt get anything you wanted or asked for. We called to ask what was for dinner, our room being on the 11th floor. the women said for us to go walk and see for ourselves and hung up..how much money fif we pay?? They couldnt give me another number to call? Or call and find out and call back. on the night before disembarkment, we went to reception and asked to borrow a pen, and the women said NO only one pen per receptionist, nothing i can do..go to gift shop and buy one. 12 dollars!!! for a pen, we marched up there and said you mean to tell us that theres only 3 pens on this whole ship??? needless to say we snatched the pen out of her hand and said send us the bill!!!!!! It was outrageous, the most rude, and arrogant people I've ever met. And my boyfriends been on royal carribean and said theyd lick the dirt off your shoes if it would make you happy...So I know that you CAN get service..but MSC doesnt have it!!!!!!!