MSC Orchestra Cruise Reviews - Reviews

If I had known that the cruise itinerary was to not visit Santorini and Crete, and be on the sea for 3 full days instead, I would have NEVER booked it. Be prepare to have extra days on the sea if they feel like it and to be limited on the choices of food.

I took a one-night cruise, Barcelona to Genoa, to get a quick feel both for MSC and for a ship this size. I was very happy with both and would definitely consider MSC in the future. Having sailed on 4 other lines for multiple cruises and usually on smaller ships than the Orchestra, this one was definitely plush and pleasant. Except for disembarkation, it was a perfect and flawless experience.

Love the ports and crew and the ship.but if you don't get the drink package it's very expensive you pay for everything even water

A great cruise. Loved the interaction with the crew. Made to feel at home. After 3 weeks was sad to get off. Highly recommend MSC.

Ship is great, food not very good plus limited Selection breakfast, buffet even dinning

This is our fourth cruise. We have tried Disney, Royal Carribean, Princess and   Celebrity Cruises. Since we have a point of comparison, we found several thingss that needs improvement. First, lobster dinners are part of the formal

 Night menu and

at

NO additional charge. Neither is the soft served ice cream/gelato on

board for

Sale. It has always been free

or

part or what was already paid.

Second, quality of entertainment is repetitive.

First time

we

watched a show that changes the thene for the night but juggler and acrobatic acts are mainstay of entertianment.  Boring!

Lastly, please

provide a

movie theater. If. When bored to death of repetitive shows, we would have gone to

watchibg movies.

instead

One highlight of the cruise, the

Filipino

crews on board. They provided excellent service as expected

The cruise was great, the boat is really nice, the entertainment was excellent, the food at the buffet was very good, the food during the sit down dinner was not as good but we decided to just go to the buffet every night instead and that worked out well with the show schedules. I recommended!

This was the first time I had been on a MSC cruise so I did not know what to expect.  It was disappointing at best.  Other than our wait staff at the dinner setting and one bartender, the customer service on board was terrible.  The head dinner waiter was rude and unable to provide any solutions to a later seating one night.  The cruise staff is programmed to get as much money out of it's customers so there were constant sales pitches for dinners and drink packages.  MSC "nickled and dimed" the whole cruise.  Things that would be standard or free were charged on board.  On room service, we received the wrong meal and were charged for it.  When some of the staff was off, we were traveling with them on a bus to get back on board and they were bad-mouthing American passengers loud enough for the whole bus to hear.  Then they put on their MSC uniforms and worked for the people they were bad-mouthing moments before!  The food quality was very poor.  Most of the food was salty or mushy or not prepared very well.  The wine and drink quality was par at best.  The excursions were all expensive and when buying a wine package they included hidden fees.  And this cruise was for families, not singles or couples.  Kids were everywhere and a lot of them not behaving very well.  I think MSC allows kids to cruise for free.  The noise level definitely rose. Really all we used MSC for was the transportation around the various ports.   I will not use MSC for any travel plans in the future.  I have my favorites that I will stick to!!

The ship itself was very nice but looked more worn than only five years old. The lounges and decor were quite nice, almost paradoxical for the actual calibre of cruise this was. The location of our cabin was quite convenient. The ship was large but easily navigable.

It is sad to report that the company MSC wants to make money on everything including water.REALLY?? I was so surprised since this was my first ever cruise! I think that we should be able to eat at any restaurant on the ship for free. We were only allowed to eat in certain places and the food was not good. I am emabarassed for the Italian food served on this Italian cruise ship! I would not recommend this ship or cruise line for those reasons!

The ship was lovely and very clean. A little small, but still nice.

Large ship, good layout. Pool water was directly pumped in from the Baltic sea which was very nice as I do not like chlorine.

classy and clean ship, but food and service were sub-standard... quality of the meats were horrid.. service was good at times and terrible at others.. waiters are from indonesia and don't put a very good effort at pleasing the passanger.. shower in cabin was tiny and curtain kept blowing into shower.. no mints on pillows or towel art at night on bed.. Very disappointed........ Bermuda was beautiful and was the only highlight of the trip....

Overall we had a good cruise. This was our first cruise, so we don't have anything to compare it to. The travellers were me, my husband & three kids (6, 2 & 10 months).

The ship was beautiful, I had a great time and a lot of laughs due to a family reunion onboard. So the overall week was fantastic. The food and the service in the dinning room could and should have been better. Some meals ranged from very good to awful (lobster). Bartenders & service help could have been friendlier and more interactive. Wasn't a bad cruise at all but could have been better on the food & service side.

The ship was beautiful but the staff was not very friendly and accomdating. Additionally the staff spoke very little English therefore it was difficult at times to communicate. The food was not what I expected on an Italian ship.

Ship was clean, the food was good. The entertainment was on the low side though...lot's of opera and almost no entertainment by the pool. I'm asking "where is the calypso music?" Also, on the days at sea, the pools were super crowded becuase of the layout of the ship. There is no pool just for adults which I missed as well.

The ship was beautiful but it stops there. This was cruise # 5 for us and we were very disappointed with our service and food. We won't be back on this cruise line!

This was a beautiful ship and the service was outstanding. We heard several complaints while on board but I believe some people just can not be pleased!

The MSC Orchestra is a beautiful ship! The lounges are very nicely decorated, very comfortable furniture. The ship is kept extremely clean.