MSC Musica Cruise Reviews - Reviews

1- Food in the buffet was horrible (makes Norwegian's tasteless buffet look delicious). The only buffet food that is somewhat acceptable is breakfast. 2- Service in the main restaurant is very slow, it takes about 1.5/2 hours every single night to finish dinner, which meant we did not make it in time for the Euro games and shows. Additionally, the portions are very small and to be satiated you have to order at least 3 portions of what you should. 3- Entertainment is very boring and lousy at the very best, there is no common knowledge on how to keep the passengers entertained with music and parties like on Royal Caribbean, Norwegian, etc. Even Princess does a better job at this. 4- Kids are allowed to be rude and noisy around the ship with no reprimands by parents, staff, or lifeguards. Pools are filled with kids, and adults have no space to swim or relax. There should be a dedicated pool just for kids and one for people at least 18+, just like on other cruise lines. Furthermore, kids below the age of 18 should not be allowed to drink and enter the disco at night. To prevent such thing, a bouncer should be hired just like on other cruise lines. 5- When getting off and on at ports and scanning the card keys, there should be two dedicated lines for people entering and people exiting, not both on the same line. 6- MSC is supposed to be an Italian cruise line however people dress even worse than Americans on Norwegian. A cruise line with such reputation is supposed to enforce the dress code much more. 7- Even though this is an Italian cruise line, the hours at the restaurants and buffet should be geared towards the needs of the foreigners. For example, restaurants for lunch need to be open from 11am at least, and for dinner 6pm at least. Moreover, in the afternoon and later at night it is almost impossible to find something to eat, especially for somebody who is diabetic. 8- The elevators are very small with no air conditioner, which is highly unacceptable especially in the summer when they are crowded. Saying that the ship is small is a very feeble excuse because I have been on many different small ships from other companies that did a wonderful infrastuctural job at designing decent and efficient elevators. 9- In the cabins, the shampoo and body wash have the same ingredients and I know this because there was a list of ingredients attached on the shower wall. Moreover, there is no shower cap, no conditioner and no lotion, unlike on other cruise lines. 10- While I was taking a nap in the afternoon, I received two phone calls in the span of two hours from the same photographer inviting us to take pictures in the studio, even though I told him no the first time. I thought the cruise is supposed to be a relaxing vacation and not an harassment.

This was our first experience with MSC and it was so positive, that we will definately consider for our future travels soon. Quite a value. Only other suggestion would make is to provide local maps of areas

Give what you offer.... I paid for a service and receive half... Tours are so expensive...and shuttle service should be free but you charge for it...

This MSC Musica cruise was just a chaotic cruise. You even fear for your own live at some points during the offshore excursions. No life vest, no paved roads, rough seas that were not mentioned about, and a culture of disorganization that blinded any positive experience. Unplanned, late every day including the departure day, and last minute changes were always the tendency in this ship. Not worth the money.

Amazing time can’t wait for the next one. Service was amazing from the minute we got on board until we stepped off the boat

Cruise ship and service was great. The other passengers made this vacation awful for my family and myself. They were very very rude and unwelcoming. This is the first time in my life I felt really uncomfortable and welcomed by so many people, and was trapped on a ship with this fee8for 7 days........

First and last time on MSC! I have been on 35 cruises and this was a joke, MSC needs to invest in the quality and food selection. Food and ports are the big draw for cruisers.

The ports make it worth it, but the cruise line is lacking in customer service and the food is not great. The ports considerably brought the score up. Without them it's a solid 2.8-3 , especially if you are used to the US cruise lines.

We had 27 in our group ranging from 7 months to 64 yrs old.  Employees were great and treated us like family.  The ship is a medium size ship and we were never fighting the crowds.  Wish the pool was modernized.  Overall great adventure for our family.

I have no  complains of the ports that we visited because they are spectacular, but the main complain was the cruiseship has this religious group that composed half of the ship ,I'm not a prejudice when it comes to nationality or religion but MSC catered more for these people with Indian food for the entire cruise and the services sucks because they got busy catering for these group. they should understand that we all paid  the same price so we should all get the same  exact treatment as them . Its not only me and my husband complaining but we spoke also to most  of the cruisers who were complaining  also of the services. The food really don't look appetizing in the buffet, first time I complain about cruise food, never touch the desserts either

We embarked on our first ever cruise with a group of 10 friends to see if it was for us. Overall I think we can say we enjoyed it but not totally hooked as many people seem to be. The five nights we feel was about right and enjoyed getting off looking at the different destinations which in my opinion is what appealed to me the most about cruising. Would I cruise again? Yes, I think we would but would prefer to sail from the UK in warmer times although this would no doubt mean a longer cruise.

Wonderful, friendly, attentive staff, great food, (and a good drinks package), lovely places to visit, very good shows and musical entertainment around the ship,and marvellous weather.  We have cruised a great deal, particularly with MSC, and we always come back to them.  Cant recommend them highly enough.  Give them a go!

Smiling & professional crew, incredible entertainment, great food, spacious & clean room.  There is really nothing to complain about.

We had fantastic weather, which I believe was a large part of the success.  We were in short sleeves all eight days, and the pools were tolerable for the first three days.

If you have the unfortunate luck of rain/wind/cold, I suppose anywhere outside the ship would lead to a less successful experience.

Thank you MSC for a wonderful vacation!

Dan & Desi

My travel agent tried to talk me out of this cruise. I did not listen. The food never changed and was not any where near Hospital food. No flavor, small amounts and really disappointing. The Buffets were nothing more than a cattle call. Even the servers would push you out of the way to get to what they wanted. I had a few run ins with supervisors in the buffet, Alex and Girarld were uncaring throughout the trip. We had to fight to get Decaf coffee every morning, they keep it in a secret vault. 80% of the staff were ok...20% had a bad attitude. This ship trys to get a dime out of every nickle. The Cabin was adequate. On a bright note the ship doctor and staff were the best...Dr Mimovic and Rajko his nurse were terrific helping me with some medical issues. I have been on many cruises....from a service standpoint I could not recommend MSC Musica or any other MSC cruise..The food and bar manager needs to be awakened. I tried to give him a chance and he declined. Took me 5 attempts to get a key to work after waiter gave me the wrong key. at dinner. Something is not right with this ship. Should have listen to travel agent. Ports of call were good (the only reason we took the cruise). Find a different Cruise line.

MSC really is the low end of all cruise lines.  While the service  and check in  and disembarkation was good,  we had to pay for water and coffee at lunch and dinner.     Breakfast room service was good, but the portions at dinner with very small MSC had a very limited menu.

This is the last time that we will cruise with MSC.

Loved the itinerary. Wonderful waking up in a new destination every day.  Wished we had a longer amount of time in each port.  Embarkation and Debarkation was smooth and efficient.  Room was clean with plenty of storage. Food was adequate, nothing special, nothing horrible.  Entertainment was mediocre.  Again, nothing special, but not horrible.  Not the cruise for you if you are expecting a lot of Americans or  English speaking people.  Although the crew speaks multiple languages and it was easy enough to communicate.    Overall a nice cruise!  I've had better, but what is not to love about being in Greece and Italy! 

The ship is beautifully decorated and very clean.

The boat looks very nice. However, when inside the layout is terrible. 2 small pools for the entire ship. Service is terrible, rooms are not clean and food is the worst of all the cruise lines.

There are too many cruise lines on the market for me to ever want to experience MSC again. I found the majority of the staff to be discontent with their jobs and it was pretty obvious. They really could use a technical upgrade to cut down on all of the announcements they make in so many different languages as I was probably woken up from my siesta at least four times by the ding dong sound of an upcoming announcement. I found the front desk staff to be quite annoying but I tried to not let it get to me. Many people on the ship complained about a multitude of problems they were having and although I also experienced many things wrong I followed through and made sure they were corrected and moved on. It does get tiring though. One of the best things I purchased was an all inclusive drink package which I heard of through Cruise Critic and which was an invaluable savings. That also needed some explaining to the staff most of whom had never heard of this package before. This was my fourth cruise and my first where I had a balcony room and I would never cruise without a balcony room again. It was a fantastic addition.

MSC Musica was a superb ship. Staff were very attentive, the evening shows were impressive and the onboard entertainment in the bars and mid ship stage where the quartet performed were of very high calibre. Our stateroom was kept very clean with new towels, bathroom cleanup etc. performed several times a day. Getting ashore was very prompt and well coordinated.