MSC Musica - Reviews

Cruise ship and service was great. The other passengers made this vacation awful for my family and myself. They were very very rude and unwelcoming. This is the first time in my life I felt really uncomfortable and welcomed by so many people, and was trapped on a ship with this fee8for 7 days........

First and last time on MSC! I have been on 35 cruises and this was a joke, MSC needs to invest in the quality and food selection. Food and ports are the big draw for cruisers.

The ports make it worth it, but the cruise line is lacking in customer service and the food is not great. The ports considerably brought the score up. Without them it's a solid 2.8-3 , especially if you are used to the US cruise lines.

We had 27 in our group ranging from 7 months to 64 yrs old.  Employees were great and treated us like family.  The ship is a medium size ship and we were never fighting the crowds.  Wish the pool was modernized.  Overall great adventure for our family.

I have no  complains of the ports that we visited because they are spectacular, but the main complain was the cruiseship has this religious group that composed half of the ship ,I'm not a prejudice when it comes to nationality or religion but MSC catered more for these people with Indian food for the entire cruise and the services sucks because they got busy catering for these group. they should understand that we all paid  the same price so we should all get the same  exact treatment as them . Its not only me and my husband complaining but we spoke also to most  of the cruisers who were complaining  also of the services. The food really don't look appetizing in the buffet, first time I complain about cruise food, never touch the desserts either

We embarked on our first ever cruise with a group of 10 friends to see if it was for us. Overall I think we can say we enjoyed it but not totally hooked as many people seem to be. The five nights we feel was about right and enjoyed getting off looking at the different destinations which in my opinion is what appealed to me the most about cruising. Would I cruise again? Yes, I think we would but would prefer to sail from the UK in warmer times although this would no doubt mean a longer cruise.

Wonderful, friendly, attentive staff, great food, (and a good drinks package), lovely places to visit, very good shows and musical entertainment around the ship,and marvellous weather.  We have cruised a great deal, particularly with MSC, and we always come back to them.  Cant recommend them highly enough.  Give them a go!

Smiling & professional crew, incredible entertainment, great food, spacious & clean room.  There is really nothing to complain about.

We had fantastic weather, which I believe was a large part of the success.  We were in short sleeves all eight days, and the pools were tolerable for the first three days.

If you have the unfortunate luck of rain/wind/cold, I suppose anywhere outside the ship would lead to a less successful experience.

Thank you MSC for a wonderful vacation!

Dan & Desi

My travel agent tried to talk me out of this cruise. I did not listen. The food never changed and was not any where near Hospital food. No flavor, small amounts and really disappointing. The Buffets were nothing more than a cattle call. Even the servers would push you out of the way to get to what they wanted. I had a few run ins with supervisors in the buffet, Alex and Girarld were uncaring throughout the trip. We had to fight to get Decaf coffee every morning, they keep it in a secret vault. 80% of the staff were ok...20% had a bad attitude. This ship trys to get a dime out of every nickle. The Cabin was adequate. On a bright note the ship doctor and staff were the best...Dr Mimovic and Rajko his nurse were terrific helping me with some medical issues. I have been on many cruises....from a service standpoint I could not recommend MSC Musica or any other MSC cruise..The food and bar manager needs to be awakened. I tried to give him a chance and he declined. Took me 5 attempts to get a key to work after waiter gave me the wrong key. at dinner. Something is not right with this ship. Should have listen to travel agent. Ports of call were good (the only reason we took the cruise). Find a different Cruise line.

MSC really is the low end of all cruise lines.  While the service  and check in  and disembarkation was good,  we had to pay for water and coffee at lunch and dinner.     Breakfast room service was good, but the portions at dinner with very small MSC had a very limited menu.

This is the last time that we will cruise with MSC.

Loved the itinerary. Wonderful waking up in a new destination every day.  Wished we had a longer amount of time in each port.  Embarkation and Debarkation was smooth and efficient.  Room was clean with plenty of storage. Food was adequate, nothing special, nothing horrible.  Entertainment was mediocre.  Again, nothing special, but not horrible.  Not the cruise for you if you are expecting a lot of Americans or  English speaking people.  Although the crew speaks multiple languages and it was easy enough to communicate.    Overall a nice cruise!  I've had better, but what is not to love about being in Greece and Italy! 

The ship is beautifully decorated and very clean.

The boat looks very nice. However, when inside the layout is terrible. 2 small pools for the entire ship. Service is terrible, rooms are not clean and food is the worst of all the cruise lines.

There are too many cruise lines on the market for me to ever want to experience MSC again. I found the majority of the staff to be discontent with their jobs and it was pretty obvious. They really could use a technical upgrade to cut down on all of the announcements they make in so many different languages as I was probably woken up from my siesta at least four times by the ding dong sound of an upcoming announcement. I found the front desk staff to be quite annoying but I tried to not let it get to me. Many people on the ship complained about a multitude of problems they were having and although I also experienced many things wrong I followed through and made sure they were corrected and moved on. It does get tiring though. One of the best things I purchased was an all inclusive drink package which I heard of through Cruise Critic and which was an invaluable savings. That also needed some explaining to the staff most of whom had never heard of this package before. This was my fourth cruise and my first where I had a balcony room and I would never cruise without a balcony room again. It was a fantastic addition.

MSC Musica was a superb ship. Staff were very attentive, the evening shows were impressive and the onboard entertainment in the bars and mid ship stage where the quartet performed were of very high calibre. Our stateroom was kept very clean with new towels, bathroom cleanup etc. performed several times a day. Getting ashore was very prompt and well coordinated.

The layout was bad. The restaurants & pools were too small and the lounges were too many. The staff was horribly clueless about everything & anything. Also, way too many cabins for the pool & restaurant size.

the food was horrible compared to other cruises, both buffet and dining room. also not many excursion options and the shows in the theater were horrendous - complete disorganization, nothing went together or made sense.

The ship itself is beautiful, the staff is nice but not very attentive. The food was good and the shows were spectacular for a cruise! Ship activities are few and this is a family cruise, do not expect to party! Biggest problem was that kids 17 and under are free, so the ship is chaos at all hours. Kids are great but need parents or rules and they are running around everywhere and it really ruins the ship due to the lack of control. It is impossible to get a seat at the pool or to even go in the pool or hottub because of the kids! Itinerary was good, but a few more hours at certain ports wouldn't of hurt!! Santorini and Mykonos are the 2 best ports and we had the shortest time there.

This was our first time taking a cruise. I was nervous because I read a review that was unflattering after I had booked the ship. I went in very open minded. I was pleasantly surprised. The ship is based in Europe and does attract a European clientele but there was sufficient English speaking clients as well and 98% of the staff spoke English. The staff was amazing. The treated us well from the get go. Our room was clean and was supplied throughout the day with fresh towels. The ship is big. I was amazed how many new people I would see each day. The activities on board were great. They had nice shows and did crazy dance activities by the pool. People just ate it up. The Cruise Director was very visible and very charming. He made you feel welcomed. The food was really good, contrary to the other reviewer's belief. You had the choice each morning of having a continental breakfast delivered to your room each morning, a sit down meal in the restaurant or buffet. No matter what your choice was it was delicious. Lunch was buffet or sit down as well. Dinner was always a surprise. You were treated to six - 7 course meals. Then there was an afternoon tea and midnight buffet. Plenty of food and plenty of choices, light side menu, vegetarian and regional. My only complaint, if you could call it that, is they don;t serve coffee at lunch or at dinner. You can go to the coffee bar and have it for a very small price. The ports of call were nice. I wish we could spend a few more hours in some of them. Mykinos is a party island and it doesn't get started until very late and we had to be on the boat. I felt we could have spent a few more hours there and arrived later to the next port. It was a very nice trip. I loved it all. The cruise as very reasonable in price and was some things we heard people discuss about it not being a 24 hour buffet was nonsense when there was plenty of food available and unfortunately we saw plenty of it wasted which all factors into cost. The ship should provide for some free beverages instead of buying tickets or at least offer an unlimited Ice tea/lemonade package to purchase. And another suggestion is to have an adult swim hour.Other than those few suggestions I thought it was perfect.

Overall the ship was immaculately clean! You constantly saw people coming around and cleaning every inch of the ship. However, there were some downfalls as well. Generally, we felt as though we were being nickeled and dimed throughout the cruise. We would have rather paid a couple hundred euro more and had access to free bottled wate, coffee, tea, and room service at our leisure. Also, we wished there was more time spent at the ports of call. At one of the ports we spoke to a taxi driver that was talking quite negatively about MSC cruise lines and claims that they purposely spend less time at the ports than other cruise lines because they want their passengers on board spending money for as much of the time as possible. In relation to other American cruise lines that we have been on the entertainment and overall friendliness of the staff was poor. During dinner there was no entertainment provided by the waiters, which is a common theme of American cruises. There were no "themed" dinner nights to make dinner fun and interesting and DIFFERENT. Our waiter was very friendly at dinner however, it didn't seem that any of the others were. Also, if you miss your formal dinner each night there are no other FREE FOOD options other than the buffet. There is pizza and sushi available but you must pay extra for these services. The food overall on the boat WASN'T great or gourmet at all. The shows each night were mediocre....most of them were like bad Vegas shows. Overall, we were not particularly happy with our experience on MSC cruises. However, we enjoyed the port cities very much!