Poorly trained MSC staff and stark lack of organization – long lines and long delays!
MSC Meraviglia Cruise Review to Caribbean - Western
14 Night Western Caribbean & Bahamas (Port Canaveral Roundtrip)
Sail date: December 23, 2022
Ship: MSC Meraviglia
Cabin number: 13237
Traveled as: Family (young children)
Reviewed: 1 year ago
Review summary
- Excursion desk staff member by the name of Ali M. was rude and unprofessional. When I inquired his name, he hid his badge and refused to reveal his full name. When I took his picture for identification purpose he physically chased and harassed me. How can MSC hire such staff? - The fact that excursion desk hours begin after 5:00 PM makes no sense. Guests have better priorities than to stand in long lines at Excursion Desk in the evenings. It took me over 1-hour to make reservations for the Carousel Lounge shows. - Lines for lunch at Ocean Cay were over an hours long. When we complained to the staff, their response was that we could back to the ship to eat. How insensitive is that. We have never experienced such lack of concern for guests time, comfort and inconvenience on any of the other cruise lines we have sailed over the years, i.e. Royal Caribbean, Carnival, NCL, Holland America, etc. - On multiple occasions, we could NOT find any clean coffee cups in the Market Place restaurant. It took us 45 minutes to find coffee mugs.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Don't sail the MSC Meraviglia until MSC revamps their staff's training and organization and make their staff care about guests' comfort and convenience.
Ports of call
Port Canaveral, Florida Did not visit port
Ocean Cay MSC Marine Reserve, Bahamas