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1 out of 5

Worst cruise experience Ever!! by vadim

Verified Review
/ Sail Date: / Traveled As: Large Group

To be short and straight to the point - this cruise was the worst cruise in my life and this thought would share at least 1/3 of the ship. Very poor quality and choices of food, very poor entertainment and careless customer service. 

6 out of 11 days there was no internet service on the whole ship and they cared less what people think about that fact. 

The only good thing aboit this cruise is a nice ship and clean rooms. 

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4 out of 5

A very enjoyable cruise by ZD

Verified Review
/ Sail Date: / Traveled As: Couple

The evening shows in the big theater were too short and the content tended to be quite repetetive. The main courses at dinners were very ordinary and were not as good as those on cruise ships in the Caribbean.

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5 out of 5

Were just home in Australia... by lindysutherland

Sail Date: /

Were just home in Australia from a wonderful month in Europe. A week of which was a Mediterranean cruise from Rome on the beautiful MSc Fantasia. There is very little that we can fault with her and we loved every minute of our cruise. Staff were amazing and very helpful and friendly. Food was divine and there was no meal we could complain about. Even the buffet food in Zanzibar was unbelievable best ship buffet we’ve ever had. The shows were first class and always enjoyable. Our balcony room upgrade by MSc was much appreciated and it was great to be able to chill on the balcony (and dry a few clothes!) embarkation and disembarkation was sooooo quick and smooth even with over 4000 passengers on board. Ports every day were amazing. Only issue maybe was in a few ports where we needed a shuttle to get into town we were made to pay for that and I do believe it should be complimentary. Many of our friends ordered a drink package and we (stupidly) chose not to. We should have as its amazing value for money. And ordering drinks singularly incurs a 15% Service charged on all drinks!!! Apart from those few issues our cruise was just the most amazing experience. Thankyou MSc xxx

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4.3 out of 5

Great trip on the MSC Fantasia by MuddyPuddles

Sail Date: / Traveled As: Couple

This was our second cruise with MSC, and our second re positioning. Overall, was a good balance of relaxing sea days and great Mediterranean ports. Fantasia was a great ship and I would sail on her again in a heartbeat.

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5 out of 5

Hello, I was wondering if... by vtbabe6

Sail Date: /

Hello, I was wondering if anyone ever took kids on the msc cruise line? If so how did they like it? We have only ever taken ours on carnival and they loved the camp programs there

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5 out of 5

Everything was very good! We... by MicTob0906

Sail Date: /

Everything was very good! We had a exquisite cruise. MSC Fantasia is a beautiful ship, with a lot of activities and stuff to do onboard. The cabin was perfect, the staff was so kind and always very helpful. A special thank goes out to our waiters in the Red Velvet restauran for making our dinners onboard extra great and a lot of fun. Also the waiters in IL Transatlantico. They made the evening so funny. But generally all the staff were great. The food were good, the drinks and the wine also. The activities, the music and the theatre shows were also good and various.

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2 out of 5

Good destinations, disappointed with MSC Cruises by LennieS

Sail Date: / Traveled As: Family (older children)

Most likely will not cruise with MSC again!

Shows had no theme.  Need more variety & creativity.  Was not Wow'd!

Food was regular.  Staff went around up selling for better food choices.

Bottled water on table during dinner took out the formality of the dinner.

Dining room staff needs more training on dining etiquette.

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4 out of 5

It is my second time... by fa3iancr

Sail Date: /

It is my second time on MSC Fantasia, for sure the first time the service was better, which doesn't mean it was a bad experience. This time on the UAE, Oman & Qatar was a little bit different the day we embarked the service was really bad every single waiter/waitress was rude I don't know why, but by the time they already know the guests started to be friendly which they should be nice since the beginning. The food was really good I don't have any complaint, I guess it depends on the time you get to the buffet there was always a schedule which was indicated on the daily program it is not like in other cruise companies that have 24hs buffet, which if you read and followed what the daily program said was good. The beverage allegrissimo package is a must otherwise you will spend a lot of money in coffee, water, ice cream and alcoholic beverages. In general the cruise was ok, it's worth the price it was. The service can be better.

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3 out of 5

esperienza buona,cibo 8/10- intrattenimento 4/10-... by seainlove

Sail Date: /

esperienza buona,cibo 8/10- intrattenimento 4/10- pulizia 9/10 . escursioni 2/10 (care ed inutili).meglio organozzarsi soli per visitare i porti dove ci si ferma. la nave era in condizioni buone, impeccabile la pulizia ma ahimè intrattenimento quasi inesistente.questa è la maggiore pecca di msc

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1 out of 5

Very disappointing! by jljonesdc

Sail Date: / Traveled As: Couple

Great ship\, very good entertainment Lack of food hygiene and safety training for guests in the buffet area. Lots of hands in the food. Both the tv and Internet service did not work properly. Many repeated charges for lost time

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5 out of 5

It was my first cruise... by Yoshico

Sail Date: /

It was my first cruise and I loved it. I had my doubts before about cruises but changed my mind immediately. We felt good taken care of. The food was great. Had the best time at the theater, super shows.

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5 Comments
1 out of 5

Dissapointing to say the least by JulianaR

Sail Date: /

Ship itself was nice but staff and service was very dissapointing, bathroom didn't work for 3 days and they said they were coming to fix but waited for days.

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3 out of 5

Fabulous Ship, Lacked Customer Service by WorldT1

Sail Date: / Traveled As: Couple

Overall I would give the MSC Fantasia cruise 3 out of 5 stars. I think two of the destinations we docked at should have been reconsidered. My husband and I took the city tour bus when we arrived at the port in Naples, Italy. The whole thing was so unorganized and took so long we only had time for one of the 4 routes offered throughout the city. One of the routes was completely blocked off due to construction and the red route was extremely pointless as we saw nothing but graffiti (including swastikas) and garbage. The city was an absolute dump. We did find a lovely little Italian Pizzeria which served homemade pizza and wine. It was by far the best restaurant we dined at in Italy! I wish I could remember the name of the restaurant, but I only remember the older gentlemans name who served us Antonio. We attempted another little Pizzeria prior to this one and it was absolutely atrocious. The pizza they served me was cold and contained cut up hotdogs and French fries. The other stop which could have been reconsidered or scheduled for a better date was the stop in Palermo, Sicily. We arrived on a national holiday so 90% of the shops in the city were closed, which in my opinion is devastating to any tourist. We decided to take a horse drawn carriage ride which was definitely worth the 60 Euros. (hint: its easy to negotiate the price down) The sites were beautiful and we were so happy with the experience. One recommendation I have for those scheduled to stop in Genoa is to book the Portofino excursion at the front desk. It is absolutely worth the cost! Portofino is a lovely, quaint town about a 35 minute drive and 15 minute boat ride from Genoa. Unfortunately, many of the restaurants didnt open in time for us to experience. We were only in Portofino for about an hour and a half before we had to be back at the boat to head back to the port. The food served on the ship left much to be desired. The menus were repeated daily with the exception of dinner. The day we embarked in Barcelona, we had our first dinner together with 3 other American couples. One of the couples bought a wine package which offered 5 bottles of wine. When they purchased the package, they specifically asked if they could have the same type of wine each evening at dinner if they so desired and were told they could. Once they were seated and mentioned this to the head waiter he informed them they could not request the same type of wine for each meal and would have to try each variety listed. Perhaps Im accustomed to American services where this would not be a problem to adjust to, but I was rather disgusted with the staffs inability to accommodate to their guests. The couple I just mentioned also celebrated their 30th wedding anniversary while on board. They went to the reception desk and requested a small celebration at dinner on the night of their anniversary. The receptionist told them a marriage certificate was required as proof and when asked why, she simply stated because they would be receiving a free cake and champagne. They were disgusted with her attitude and lack of customer service. They talked to the dinner staff, which were much more accommodating and provided the cake and champagne without a problem. In my opinion, anyone who can afford a luxury cruise can afford a cheap bottle of champagne and a cake. Its ludicrous to expect people to bring documentation aside from what is required at each countrys entry point. Aside from juice and coffee in the morning, every other beverage (including water) had to be paid for. I can understand paying for alcoholic beverages, but not water. The ship has a 4D Cinema on board which plays a movie that lasts approximately 6 minutes and costs 6 Euros to watch. Also, they had a clay pigeon shooting contest with a Frisbee and fake pellet-type guns, which also required a fee to play. For the cost of such a vacation, it seems ridiculous to nickel and dime the guests while onboard.

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