MSC Fantasia Reviews

48 reviews




4 out of 5

Enjoyable whirlwind tour by dancnrabbt

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Sail Date: / Traveled As: Family (older children)

Took a last minute Mediterranean cruise to see as much of Spain, France and Italy as we could in August, which is a crowded time to be in Europe anyway. Cruise was lovely in general. Food was very good, some days better than others. There were very few English speakers, but most of the staff could help us out when needed. We met a lovely couple from Dublin at dinner so we ate with them most evenings! Some crew members were kinder than others, but overall, we had a good experience. Biggest complaint would be that the excursions didn't allow you enough time on shore. You could explore and shop or eat lunch, but there was seldom enough time to do both! We skipped Naples and did Capri, skipped Genoa and did Portifino. Fell in love with both and wished we had more time there!

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5 out of 5

MSC Fantasia cruise by juliegoold

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Sail Date: / Traveled As: Family (older children)

This was a first time cruise for my daughter and I . We loved the whole experience.

The staff was amazing. The cruise ship was beautiful. I highly recommend this to anyone who wants to do a European cruise.

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5 out of 5

Worst cruise I've ever been on by akerhall

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Sail Date: / Traveled As: Couple

WARN EVERYONE AGAINST MSC!!!!!!

 

This is my 10th cruise.  By FAR the worst!!   Royal Caribbean looks like Viking in comparison!!  And I thought RC bad.....  

The food was BAD. Everyone we talked to agreed. It was the biggest topic of conversation everywhere.  

Cheap food, and always COLD.  To quote one of the many Germans (80% of the 3,000 passengers), "Ist KALT!!  IMMER (always) KALT!!"  I LOST weight on this cruise. I went without lunch 2 days - just couldn't face the buffet on Deck 14.   No coffee with dinner. What?  We had to PAY for water with dinner or breakfast.  We had to PAY for water to brush our teeth!!  In fact, pay extra for everything!

Service bad, too, except for the poor lowly probably miserably underpaid souls like deck stewards who were very nice - both of ours were quitting asap. Had to scrap our Athens tour booked with you because they offered NO help in getting to the meeting place.  Any chance of reimbursement?? 🙏🙏

Huge ship, but lovely-looking elevators worked sporadically. 

More service again:  One had to back up to see all the elevators, then race if it actually opened - (we missed more than we got. Usually ended up hiking 4-5 flights of stairs).  I tripped backing up. A crew member standing right there totally ignored me, & when I expressed regret over spilling my coffee & asked for help with a refill (still lying flat on my back), he said: "Get it yourself."  So much for passenger care....  Can you believe it?

They cancelled our MSC tour for Genoa with nothing else to offer. We got into  town, but didn't learn anything about Genoa. 

BUT!!!  The other tours we booked with you for Israel were fabulous!!! 😍😍

You would have to PAY me a LOT to ever book MSC again. 

Please warn people. 

 

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2 out of 5

Cruise ship left us at the pier by Jazz123

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Sail Date: / Traveled As: Family (young children)

           We booked a cruise back in February 9, 2016, with Fantasia embarking from Rome Civitavecchia  at 19:00.  That was the disembarkation time listed on my itinerary, however, by the time we made it to the port at 

 

around 1700, the ship had just left the port leaving us standing on the port feeling desesparate, confused, scared and angry because we were in a foreign country, and we did not speak the language.  At the very 

 

moment when my daughter exclaimed, “Oh my God, Mom the ship is moving,” confused and teary,  I then, realized that we had been left behind stranded in a foreign country.  I had not the slightest ideas 

 

what to do, because I was still in shocked.  I took a few minutes to recomposed myself, and then, I managed to figure out a plan to catch the ship at the next port.  Luckily for us, the next port was only 4 hrs away from 

 

Civitavecchia an it was accessible by train and automobile.  We had to spend the night at a hotel and kept my one day rental car for another day.  We had to drive 4 hrs from Civitavecchia to Geneva to meet the ship at the 

 

port.  

 

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3 out of 5

Customer Service Lacking by EElwin

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Sail Date: / Traveled As: Couple

I'd give them another star if it weren't for their customer service.  This was the first leg of a back to back cruise.  Our issues started before the cruise.  The US reps couldn't answer many of our questions regarding procedures and had no inclination to find out the answers. On board, the difficulties continued. For instance, we were supposed to receive tickets for drinks, which we were told would be in our cabin.  Not there.  At Guest Services they had never even heard of such a package.  After some discussion, they called the bar manager who recognized the package and said it would take a couple of hours to get it - we should come back later.  We did at the appointed time, nothing was there.  Call the bar manager again.  Someone came up 10 minutes later.  A complete waste of time and lack of service.  Otherwise, a great trip.  Excellent waiters and some good servers and bartenders.  Cabin stewards were very good.  Pasta and pizza excellent.

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Was this review helpful? 8
1 out of 5

Worst cruise experience Ever!! by vadim

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Sail Date: / Traveled As: Large Group

To be short and straight to the point - this cruise was the worst cruise in my life and this thought would share at least 1/3 of the ship. Very poor quality and choices of food, very poor entertainment and careless customer service. 

6 out of 11 days there was no internet service on the whole ship and they cared less what people think about that fact. 

The only good thing aboit this cruise is a nice ship and clean rooms. 

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4 out of 5

Excellent first cruise experience! very happy by RSFMD

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Sail Date: / Traveled As: Couple
This is my first cruise. It has excellent service, facility, and program. The stops are good. No motion sickness. The staff are very kind and happy. The food is good. My advices: 1) Don't buy the excursion: get your own tourguide, taxi guide 2) Don't gamble at the Casino 3) Don't pre-buy the drink coupons, it is limited and the full cost is not that much.

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4 out of 5

Fun cruise by funcruising2338

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Sail Date: / Traveled As: Family (young children)
Had a wonderful time! Good food! Good service! Kids had lots of fun!!! Staff are everywhere and very friendly! Love the room with the window , great accomodations!! Money well spent on this trip! Italy, Greece and Croatia were awesome! Wish I had more time to spend on each port!

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5 out of 5

Amazing experience! by Walker

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Sail Date: / Traveled As: Singles/Friends
The ship is the largest in the MSC fleet. It was gorgeous and the cabin was larger than many of the American cruiselines I've traveled on. I love the Italian cruiselines because we (Americans and English speakers) are the minority and its great to be imursed in the different Italian, French, and Spanish cultures and languages. MSC was just as fabulous as Costa (which I traveled on last year to the Greek Isles out of Venice).

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4 out of 5

One of the best cruises I've done by AshaD

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Sail Date: / Traveled As: Large Group
This was my 5th cruise and my 1st with MSC Cruises. Embarkation at Barcelona was fast and easy. The ship was beautiful and always spotless. The dining areas and lounges were great. Everything was just wonderful!!!

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2 out of 5

mcs cruise worce I have ever had by DelbertG

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Sail Date: / Traveled As: Family (older children)
the MSC Fantisha was in good shape the staff were good. The schedule and cost just to be on the ship was unbelivable. no beverages were included in the price of the cruise not water or coffee. No ice tea was to be found. If a glass could be found it was very small. Water for lunch and dinner was 2.06 EU. All and all the I would not go on the cruise again.

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Was this review helpful? 11
4 out of 5

MSC Fantasia by SylvieO

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Sail Date: / Traveled As: Couple
Great except for the internet dont get sucked into it and complain about the speed on day one so you dont get overcharged like we did. Otherwise, great cruise!!!

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2 out of 5

Not worth it by SuzanneP2

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Sail Date: / Traveled As: Couple
Lack of elevators, therefore long wait times. Staff members not welcoming. None of the service staff spoke English or Italian - very difficult to communicate.

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Was this review helpful? 11
4 out of 5

Great cruise! by GeneB1

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Sail Date: / Traveled As: Couple
We enjoyed the cruise. There weren't many Americans and not too many English spekaing people, so conversation with others was difficult.

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3 out of 5

Nice but expensive cruise by GilM

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Sail Date: / Traveled As: Couple
The ship charges extra for many things that are free on US cruise ships. For instance, no free coffee after breakfast, (10 am). The gratuities are automatically charged to your account, even though you may have received poor service. Your only choice is to give extra. This is another way for the cruise line to charge more for the cruise than the stated price.Some staff are ok, particularly the waiter staff in the main restaurants. Not so in the speciality restaurants, which are also expensive. Others are surly, particularly the reception crew, which Americans have to deal with regularly. You won't enjoy that part.The ship itself is very comfortable. Overall a fair cruise, just take along plenty of extra money.

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Was this review helpful? 53
4 out of 5

A very enjoyable cruise by Z.D

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Sail Date: / Traveled As: Couple
The evening shows in the big theater were too short and the content tended to be quite repetetive. The main courses at dinners were very ordinary and were not as good as those on cruise ships in the Caribbean.

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