Missing a luggage bag at disembarkment at port of Civitavecchia, filed a claim and have not heard anything very disappointed

MSC Divina Cruise Review to Europe - Western Mediterranean

Cruises: 7+ cruises
Review: 1
Helpful Votes: 7

Overall rating:

3.5 out of 5
Verified Review
MSC Divina

Italy,Spain,France

Sail date: June 02, 2019

Ship: MSC Divina

Cabin type: Balcony

Cabin number: 12257

Traveled as: Family (young children)

Reviewed: 1 year ago

Review summary

The entire cruise was ruined when i got of the cruise to get my luggage and one piece of my Daughters (Alecia Verrone Cabin 12031) Luggage was missing with all the souveniers and her Mac Pro. Claim filed but no response, very disapointed.

Embarkation

3 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

4 out of 5
ok

Entertainment

4 out of 5

Children's Programs

1 out of 5

Service and Staff

4 out of 5

Ship Quality

4 out of 5
hard to get around

Cabin / Stateroom

4 out of 5
ok

Ship tip

hard to get from one end to the other

Ports of call

Civitavecchia (Rome), Italy

1 out of 5

Palermo, Sicily

5 out of 5

Cagliari, Sardinia

5 out of 5

Palma De Mallorca, Balearic Islands

5 out of 5

Valencia, Spain

4 out of 5

Marseille (Provence), France

4 out of 5

Genoa, Italy

1 out of 5

Disembarkation

1 out of 5
missing one piece of luggage with a mac pro and souveniers. fileed a claim and have not had a response very disappointed. i had to leave without my luggage to catch my flight back home.
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