Nice alaska cruise with guest services issues

Majestic Princess Cruise Review to Alaska - Gulf of Alaska

Cruises: 7+ cruises
Reviews: 4
Helpful Votes: 67

Overall rating:

3.9 out of 5
Verified Review
Majestic Princess

7 Night Voyage Of The Glaciers With Glacier Bay Southbound (Anchorage To Vancouver)

Sail date: May 14, 2022

Ship: Majestic Princess

Cabin type: Balcony

Cabin number: D728

Traveled as: Couple

Reviewed: 2 years ago

Review summary

we Stayed on from may7-14 northbound cruise. Guest services demanded we switch cabins even though cabin was not sold to someone else. Ship was only half full. Crew broke into our room while we were sleeping demanding us to leave.i had previously gone to the guest services desk 6 times and Purser said he would call us if we had to move-he did not call. After several stressful hours , finally bronwin allowed us a suite at more money. Ruined the whole cruise, very unpleasant treatment of 2 elite members. Very upset princess does not make it clear we have to get covid test on our own once we hit shore.Disembarkation was completely disorganized. 2 hour plus process. Almost missed our 1pm flight. Food and food service was the best ever, 11+ rating! Do not recommend the French bistro- we found food inedible and ambiance was a negative 10. The glaciers were great as usual! Captain is running a great ship!

Embarkation

1 out of 5
Was not informed that covid test was needed. Took 4 hours and walking 2 miles with luggage to get tested.

Ship experiences

Food and Dining

5 out of 5
All fabulous but bistro mer dinner was inedible.

Onboard Activities

3 out of 5
Hot tub in adults only solarium was nice and quiet.

Entertainment

Did not attend

Children's Programs

No kids with us

Service and Staff

5 out of 5
VERY friendly service!

Ship Quality

5 out of 5
Nice modern clean ship

Cabin / Stateroom

1 out of 5
It was the tiniest cabin wehave had on 60 cruises-awful. Not worth premium price.rip-off.

Ship tip

Do it!

Ports of call

Whittier (Anchorage), Alaska

1 out of 5
Nothing to do in whittier.

Cruise Hubbard Glacier

5 out of 5

Cruise Glacier Bay

5 out of 5
Beautiful,

Skagway, Alaska

5 out of 5
Walking around Skagway is some good exercise. Ride the train!

Juneau, Alaska

5 out of 5
Walking around Juneau is good exercise. Ride the tram, go shopping.

Ketchikan, Alaska

5 out of 5
Good exercise walking creek street. Must see salmon when running the creek! Good shopping Tongass store.

Vancouver (Canada Place), British Columbia

5 out of 5
Beautiful large city. Homeless problem not bad near ship.stanley park zoo a must!

Disembarkation

1 out of 5
Totally disorganized. Lost our bags , took 2 hours till we could get off ship and get bags. A real FIASCO. UPSET THAT PRINCESS DID NOT COORDINATE COVID TEST ON SHIP BEFORE DOCKING.
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