Nice alaska cruise with guest services issues
Majestic Princess Cruise Review to Alaska - Gulf of Alaska
7 Night Voyage Of The Glaciers With Glacier Bay Southbound (Anchorage To Vancouver)
Sail date: May 14, 2022
Ship: Majestic Princess
Cabin type: Balcony
Cabin number: D728
Traveled as: Couple
Reviewed: 2 years ago
Review summary
we Stayed on from may7-14 northbound cruise. Guest services demanded we switch cabins even though cabin was not sold to someone else. Ship was only half full. Crew broke into our room while we were sleeping demanding us to leave.i had previously gone to the guest services desk 6 times and Purser said he would call us if we had to move-he did not call. After several stressful hours , finally bronwin allowed us a suite at more money. Ruined the whole cruise, very unpleasant treatment of 2 elite members. Very upset princess does not make it clear we have to get covid test on our own once we hit shore.Disembarkation was completely disorganized. 2 hour plus process. Almost missed our 1pm flight. Food and food service was the best ever, 11+ rating! Do not recommend the French bistro- we found food inedible and ambiance was a negative 10. The glaciers were great as usual! Captain is running a great ship!Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Do it!
Ports of call
Vancouver (Canada Place), British Columbia