Slight Let-Down
Jewel of the Seas Cruise Review to Caribbean - Southern
7 Night Southern Caribbean (San Juan Roundtrip)
Sail date: March 26, 2017
Ship: Jewel of the Seas
Cabin type: Balcony
Cabin number: 1514
Traveled as: Couple
Reviewed: 7 years ago
Review summary
Overall not a bad ship - it was clean and our room steward, Wilton, was awesome and attentive. I was expecting better service from crew because it was a smaller ship; however, I was disappointed. Room service for breakfast was ordered for 7:30 and did not arrive until 8:45am (after we left). Buffet did not change-up - ALWAYS the same exact food for lunch. We were supposed to meet for excursions at 8am and one day, they started calling groups at 7:56am - we luckily arrived to meet early, but then only waited on the stairwell near the gangway since the doors were not open yet. The last morning, the Windjammer had no coffee cups at both stations - one station told me to go to the other only to find out they had no cups either - very frustrating! Finally found cups at an unmanned station only to find no coffee there. Not a good way to end the cruise. Also, the pool tables had 5 sticks with no tips - only 1 workable stick. All-in-all, found that this ship lacked attention to detail and some communication issues.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
2 Comments
DELBA 7 years ago
canalview 7 years ago