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1105 Grand Princess Reviews

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Princess does it right. by PatC2

Sail date: / Traveled as: Couple
Ship: Grand Princess / Destination: Caribbean - Southern

The ship was clean and did not look its age.

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Was this review helpful? 5

A very nice cruise by GaryO

Sail date: / Traveled as: Family (young children)
Ship: Grand Princess / Destination: Caribbean - Eastern

A very fine and extensive experience in the Eastern Carribean.

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Was this review helpful? 5

A great family cruise by GaryO

Sail date: / Traveled as: Family (young children)
Ship: Grand Princess / Destination: Caribbean - Eastern

Great Mini-Suite with a fine steward and an equally nice dining experience with a super table and fine food service along with exceptional bar experience. Princess Pelican Program for youngsters was top notch and appreciated greatly by our granddaughter, with kind and generous assistants who made the trip a bonus for us.

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Was this review helpful? 5

a wonderful honeymoon!!! by MonicaM

Sail date: / Traveled as: Couple
Ship: Grand Princess / Destination: Caribbean - Eastern

we loved our honeymoon experience on board of the Grand Princess. Food was excellent, and you have the opportunity to have breakfast, lunch or even dinner, at any time. Service is excellent, all of the service personnel were very nice, and helpful. the only thing we did not enjoy was the fact that beverages are not included. you have to pay for Coke, Beer, Coffee, etc.

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Was this review helpful? 3

Very nice cruise by JackW4

Sail date: / Traveled as: Couple
Ship: Grand Princess / Destination: Caribbean - Eastern

The ship was very nice. Great captain and crew. Food was good but not excellent. The level of entertainment was below average for most cruise ships.

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Was this review helpful? 7

Fantastic Cruise by SandraF

Sail date: / Traveled as: Couple
Ship: Grand Princess / Destination: Caribbean - Southern

The ship had one stairway that did not go from top to bottom & we kept getting on htat stairway. We had to get on an elevator instead of stairs to get where we wanted to go. Not a good design. Otherwise the ship was great.

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Was this review helpful? 4

This is an old ship by JayH1

Sail date: / Traveled as: Family (older children)
Ship: Grand Princess / Destination: Caribbean - Southern

When we booked this trip we were told the ship went through a recent refurbishment. What that means is partially refurbished. The hot tubs did not function properly, jets did not work and they were cold. Paint and caulk peeling inside of them. Kids jammed the areas and neither security,kids security or customer service did anything about it. The customer service staff while friendly handles complaints poorly, does not get back to you and is basically incompetent. Three times we complained at office until we were even contacted by managers who simply stated they will contact the corp office. Not one person ever tried to fix the problem.

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Was this review helpful? 8

I would do it again by DonG2

Sail date: / Traveled as: Couple
Ship: Grand Princess / Destination: Caribbean - Southern

We enjoyed dancing to the ballroom music. the shows were great.

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Was this review helpful? 2

Ship still needs updates & poor food by ER

Sail date: / Traveled as: Couple
Ship: Grand Princess / Destination: Caribbean - Southern

Although the ship was just updated (April) there were many things in non working order. The AC in our room didn't get fixed until several days into the cruise and a software glitch on one engine caused us to miss a port. The food was also very poor - both poor selection and poor quality.

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Was this review helpful? 5

Never again with Princess. by StevenG3

Sail date: / Traveled as: Couple
Ship: Grand Princess / Destination: Caribbean - Eastern

To get to my problem with Princess, they embarrassed me several times, due to their own inability to execute basic procedures. Twice, within 4 hours, I found my cruise card cut off. They had sent me a form to fill out seeking personal financial information, including date of birth, banking information, etc. Exactly the things you DO NOT give out. They claimed AMEX required this for fraud prevention. I called AMEX to confirm, this did not sound right. And AMEX said they never asked for this. In fact Princess had not even tried to charge anything yet, there were no declines. I told AMEX of the coming charge from Princess, and returned the form stating this was not required by AMEX. I then found my card cut off when I ordered drinks in the theatre. I went to the pursers office, and they said it was because I had not supplied the information. I explained my call to AMEX, and they released it. 4 hours later, it was cut off again. Back to the Pursers office, and I was told by an indignant staff member that my card had been declined. I told her I flat didnt believe her. AMEX has always called me before declining the card, or if they suspect fraud, and I had no such call. I suggested we call AMEX together, right then. She then sheepishly asked for my card, and said maybe she should try it manually before we called. And it went right through. She then said it was a system charge that didnt go through, it wasnt actually declined. That some times they had these problems. I suggested that maybe instead of cutting people off, they send a message to see the pursers office, or perhaps do what she did and try the charge manually. She said she had suggested that, but was told that was not how they do things. So, they chose to embarrass and inconvenience passengers, to make things easier for them. The other issues are minor, but all add up to Princess does not put passengers first. And I will not now put them first when choosing a cruise.

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Was this review helpful? 21

A terrrible cruise by OliverD1

Sail date: / Traveled as: Couple
Ship: Grand Princess / Destination: Europe - Western Europe

the ports of call are really noscript. Gurnsey has nothing worthwhile. Brest is even worse since most of it was destroyed in WWII. Lisbon was ok except that you got no help from the ship staff on how to get around on your own. They really want you to take their very expensive, time comsuming excursionsand usually led by poor speaking english docents.

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Was this review helpful? 13

A good cruise, but ship rehab a downer by DaV77412596

Sail date: / Traveled as: Couple
Ship: Grand Princess / Destination: Caribbean

Ship good but will be better with new features being done next 22 days

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Was this review helpful? 9

Grand Princess is still Grand by DianaS1

Sail date: / Traveled as: Couple
Ship: Grand Princess / Destination: Caribbean

this ship is beautiful, i like how big it is, and lack of crowds! food is excellent!

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Was this review helpful? 10

The Splendid Caribbean by AllenC1

Sail date: / Traveled as: Family (older children)
Ship: Grand Princess / Destination: Caribbean

We recently sailed on the Grand Princess. To our surprise we were upgraded to a suite at the last minute. Although I'm certain we would have enjoyed the trip regardless, this made it extraordinary. We enjoyed the comfort of home and friendly wait staff service. The dining experiences were incredible, especially at Sabatini's. The upper deck contained everything to keep you entertained while at sea or at port. The evening music was excellent. The Grand is to be refurbished and I would be interested in sailing again upon completion.

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Was this review helpful? 20

Grand Princess by PeterP31025008

Sail date: / Traveled as:
Ship: Grand Princess / Destination: Caribbean

This ship was liked by first time cruisers because they had nothing to compare it to. A passenger called it a "dead ship". The food was mediocre and boring, the same thing every day. The activities were not approached with any enthusiasm. The crew were doing their job & did not seem to have their heart into the task. This cruise lacked the traditional "Caribbean Spirit" This was the first time on a cruise that I had food that was inedible. It seems that Princess makes a big deal about loyal customers but does not follow through with any real perks. We talked to a passenger who had over 50 cruise with Princess, they told us that they had to beg for the perks that they were promised. This couple were so sold on Princess that they always pr-booked at the end of one cruise & put a deposit on the next. This couple told us that this time they were so disappointed in the service that they asked for there deposit back. The people at the desk did not even ask why, obviously they don't care My wife & I have been on many ships & cruise lines so we can compare different products. We were disappointed that we spent so much & got so little for our hard earned dollars. Not even the cute little animals made from towels, or the small tokens from the crew to show that we were really appreciated for returning to Princess. Next time I will book with the competition.

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Was this review helpful? 35

One of The Best Cruises Ever! by PatW9

Sail date: / Traveled as: Couple
Ship: Grand Princess / Destination: Transatlantic

The Grand has wonderful, friendly staff, and indoor pool and great food. The Movies Under the Stars and Casino (Yes I Lost) but it was a lot of fun, and plenty activieties made this cruise fly by. I was afraid that with 6 days at sea I was bored - but in the end I wanted more. I relaxed, read, ate, swam, gambled, watched movies, made friends and throughly enjoyed this crossing. The weather was perfect and the seas were calm - neither was expected!

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Was this review helpful? 14

Great Cruise by JudyK4

Sail date: / Traveled as: Couple
Ship: Grand Princess / Destination: Caribbean

Beautiful Ship

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Was this review helpful? 28

it was the best cruise of the last 12 by StephenK1

Sail date: / Traveled as: Couple
Ship: Grand Princess / Destination: Caribbean

the best cruise we have taken in all the time we have been cruiseing

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Was this review helpful? 13

Cruise to the Caribbean by RosanneM

Sail date: / Traveled as: Couple
Ship: Grand Princess / Destination: Caribbean

The ship was clean & inviting, especially for a ship over 10 years old. The staff was friendly , courteous, and helpful, for the most part. There are always a few employees who don't do their jobs.

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Was this review helpful? 16

a truly delightful time by Joyce3

Sail date: / Traveled as: Couple
Ship: Grand Princess / Destination: Caribbean

The ship was older, but spotless. Our first time with Princess, but we definitely would do it again; a very well organized ship.Their processing was flawless and a lot less hassle and standing in line.

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Was this review helpful? 13

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