Amazing time until....
Freedom of the Seas Cruise Review to Caribbean - Western
7 Night Western Caribbean (Port Canaveral Roundtrip)
Sail date: August 30, 2015
Ship: Freedom of the Seas
Cabin type: Inside
Cabin number: 8529
Traveled as: Couple
Reviewed: 9 years ago
Review summary
My boyfriend came on this cruise together and we were having a great time. Yet, one day my boyfriend had too much motion sickness meals and fell down and they provoked his AND MY alcohol for an entire day when we bought the highest package, we were told we would receive a discount for the days lost- but it was not on the bill!!!! I have been on 17+ Royal cruises and never have been treated this way! I feel cheated for an entire day when we spent this much money for a cruise and not even to be refunded. We were with my parents Daniel and Margie Poole who should of got their money back for that day. Julie at the help desk was AMAZING and the guy at the Poolside Bar was also very good to us indeed. My rating is good because of the trouble we had with that one day. Another thing, One of our shore excursions to Stingray City was amazing but it needs to be more specific telling u, u basically spend 40 mins actually doing something and the rest is on a bus or on a boat. That was a long waste of time. Tho the stringrays were amazing. PLease advice me on what you can do for my parents on receiving their money back.
Ship experiences
Food and Dining
Onboard Activities
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
The free room service could have a better menu. They should not have the power to take away your alcohol privileges especially without notice. We're paying a lot to have fun on this cruise and this put a very big damper on that day.
Ports of call
Labadee (Cruise Line Private Island)
7 Comments
twhite1 9 years ago
CrusinTim 9 years ago
I agree with Cheryl. Write a letter to RCCL. It may take a couple of months to get a reply but writing an actual letter as opposed to using the "Contact Us" link at the RCCL website or calling them will get a better response. Make sure you send a copy of your folio for the entire cruise indicating you never got the refund for the lost days. And If I may make a suggestion, NEVER post entire names on a website for the sake of identity theft. You may want to use the "Contact Us" link at the bottom of this page and ask the Moderators to edit your post to remove the names. Good luck :)