Fantastic Cruise

Eurodam Cruise Review to Alaska - Inside Passage

Cruises: 1 cruise (first)
Reviews: 2
Helpful Votes: 17

Overall rating:

4.4 out of 5
Eurodam

7 Night Alaskan Explorer (Seattle Roundtrip)

Sail date: May 11, 2019

Ship: Eurodam

Cabin type: Balcony

Cabin number: 4142

Traveled as: Large Group

Reviewed: 2 years ago

Review summary

Overall the experience aboard the Eurodam was fantastic. Staff was welcoming, friendly, and attentive. The only negative experience was at Pinnacle Grill, which was due to unpleasant wait staff that had trouble accommodating groups larger than 2. This included half of the table not receiving menus, staff walking off in the middle of orders, and one of the waiters becoming visibly annoyed when he asked for our drink orders and we asked for a drink menu because none were provided.

Embarkation

5 out of 5
Smooth

Ship experiences

Food and Dining

3 out of 5
The wait staff at Pinnacle Grill were terrible. We ate there twice and both times they only gave a few of us menus, took meal orders before drink orders, unexpectedly walked off before finishing taking orders multiple times, and were visibly annoyed and rolled their eyes when a member of our group asked for a drink menu because none were provided. Every other dining experience was fantastic. John at the lido bar gave exceptionally great service and went above and beyond to take care of us and others on the ship.

Pinnacle Grill

1 out of 5

Very rude and disorganized service.

Lido Bar

5 out of 5

John at the Lido Bar was fantastic! Such great service!

Crow's Nest

5 out of 5

Relaxing venue to have a coffee or mixed drink and take in the view.

Onboard Activities

5 out of 5

Entertainment

5 out of 5
Performers at the jazz club were great. Very fun experience.

Service and Staff

3 out of 5
The wait staff at Pinnacle Grill were terrible. We ate there twice and both times they only gave a few of us menus, took meal orders before drink orders, unexpectedly walked off before finishing taking orders multiple times, and were visibly annoyed and rolled their eyes when a member of our group asked for a drink menu because none were provided. Every other dining experience was fantastic. John at the lido bar gave exceptionally great service and went above and beyond to take care of us and others on the ship. Only feedback about the room stewards is that they need to pay attention to which way the opening on the duvet covers is facing. One morning we woke with the duvet partially out of the cover and on our faces, which felt gross as we weren’t sure how often they were washed. When we mentioned this to our fellow ship mates they said it happened to them as well.

Ship Quality

5 out of 5
Very clean and well maintained.

Cabin / Stateroom

5 out of 5

Ports of call

Seattle, Washington

5 out of 5

Cruise Puget Sound

5 out of 5

CRUISE STEPHENS PASSAGE

5 out of 5

Juneau, Alaska

5 out of 5

Cruise Glacier Bay

5 out of 5

Sitka, Alaska

5 out of 5

Ketchikan, Alaska

5 out of 5

Victoria, British Columbia

4 out of 5
Passengers shouldn’t be stuck on ship due to one person aboard not filling out their paperwork. This should have been handled well before we reached the port of call.

Disembarkation

5 out of 5
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