Enchantment of the Seas Cruise Reviews - Reviews

The Enchantment of the Seas SUCKS!!!!.  The crew members were  VERY VERY RUDE and not helpful at all.  I have been cruising twice a year for the last four years and I must say THIS WAS THE WORST CRUISE EVER!!!!!

Very clean ship. Design was very neat, along with the room layout being nice. Cruise director Marc was the best we have seen. 5th cruise too. Will sail Royal again !

This was our first cruise experience and we all loved it. Excellent service and management. The food was so nice too. The weather for all 4 days was sunny and we enjoyed the pool deck a lot

The staff was friendly and competent, the food amazing, the ship was super-clean, the cruise-director was fantastic, everything went smoothly. It was definitely a vacation that I would do again. Price was great value.

They seemed understaffed, food in main dining room sub-par.  It's like they were doing everything possible to drive you to the premium extra cost restaurants.  Servers worked extra hard,  but needed more and/or better help. I've cruised 21 times with most of the cruise lines and didn't get what I expected. The buffet had better food than the dining room. 

We enjoyed the cruise for the most part. The drinks were amazing and the staff were all very nice except in the dinning room. In the dinning room it said we had a server but never saw them. The food in my Fair Lady dinning room was not that good either. However, these few things did not ruin our trip. The beds were UNCOMFORTABLE. They were hard and had a lump in the middle of our bed. The best parts were the organization of all events. Everything we did went very smooth and the ship was very clean all the time.

The boat was nice, clearly and older vessel but very clean. The staff was wonderful every one was very nice and polite. The only problem we had was the food. The food options were horrible. Lots of hot dogs hamburgers and nachos. If you are 10 years old it's probably the cool If your an adult who likes to eat good on vacation then it's bad. The restaurant on board was excellent and we should have dined there every night. Overall it was a good cruise but very disappointed in the food

From the time we stepped on board to the day we departed, it was just a perfect experience.  It was what one would expect when going on a cruise.  Rooms were always clean and changed out, food was excellent and the folks were all so accommodating and eager to help out in any way.  Our dinner scheduled every night at 5:30 was one of the best experiences and excellent food.  Jose, Eduardo and Rashan were very attentive and gave us excellent service.   We would not hesitate to schedule another cruise on the Enchantment.

Every member of the staff was courteous and went out of their way to make us feel comfortable. Shout out to the kitchen chef and waiters for making dining even better by serving some south asian dishes.

We were very disappointed about not being able to go to coco cay I understand safety is first however there should be a back-up plan. The staff was awesome and the dining was terrific. We loved our waitress she was the best!!! They had good activities.

From the embarking time to the end  of this cruise, this was the worst experience ever. Even now ,after I returned their customer service sucks. At first they did not allow my wife to embark due to an expired green card missing(she left it home since the passport shows a valid visa and the letter is an extension of the green card  but even we provided with the extension letter from immigration and with a valid passport with a valid visa they did not let her to embark. They provided us with a letter and set up expectation for a refund when we call directly the company. I just called them, explained everything again and read the letter signed by the hotel director who said we will get our $ back. and the surprise is: NO REFUND!!!! and I am talking about over $600, not just few $.On top of this I only boarded with my step son instead of my entire family to have the family vacation that we were waiting for so long. The service there was awful. No food provided after 11 pm, no room service other than breakfast, no activities and they said I need to pay extra for day care. The room stinks, a strong odor was present. I will never ever go back to sail with them or recommend it. Other cruise lines are providing sea food and steaks at the dinner, this time I must pay extra $ if I want some. The evening activities lack and due to the weather we did not go on Coco Cay, to have everything in order :( Royal Caribbean suck big time!!!!! incomparable with the other cruise lines there.

overall it was a fun cruise vacation. Fine dining food selections were great and yummy. Marc (Mr. Bing Bong himself) was a super cruise director! Kudos to the stateroom staff for making the rooms clean and tidy. Music and dancing were nice. Not enough pool  space for everyone 'though for the full day at sea. 

had a blast on the Enchantmebt of the Seas cruise to the Bahamas. Highly recommend snorkeling on CocoCay!!  Amazing!!  Would definitely cruise with RCL again in the future. Great activities, food and drinks!

This was my first cruise ever. The entertainment was great however the people working at the bars were rude and slow.  The food was awful, they ran out of oj ice, sausage, coffee no potatoes had to wait 30 min for an omelet. Everyday was the same food at the buffet. My fair lady dinning was OK maybe a 2 star restaurant. There was no where to seat on the poolside had to layout on the ground. 905 of the workers were rude. The boat looked run down and old. It was nothing like what I thought it was. I do not think I will ever do another cruise again or if I do I would go with a different boat. 

Our cruise was wonderful from start to finish.  The agent found us an excellent deal on a Royal Caribbean cruise and the reminder emails were very helpful with tracking exactly what steps we had finished and what we still needed to do before the cruise.

The cruise was pretty much what can be expected on a smaller ship during spring break. However just before leaving the stateroom for the last time I removed my diamond wedding ring, engagement ring, and an infinity shaped diamond ring, to apply hand lotion, and laid them on the dresser. I spilled some lotion and in my haste to clean it up I forgot to pick the rings up. 15 minutes after leaving the ship I realized what had happened and I called the cruise line. I was informed they would be returned to me if they were turned into " lost and found " . So far I haven't heard from them. I feel more could have been done by the cruise line. They know who cleaned that room. I gave a detailed description and there is no way anyone could mistake my rings for anything but what they were. I realize this was my fault but I do believe the cruise line could have done more to get my rings back to me.

Sailed on Enchantment several times. However this was my 1st 3 day as I enjoy the relaxation of the 4 day or longer Cruises. Had a small group sailing with me-mostly 1st time cruisers. Everyone had a blast. Enchantment is showing signs of aging but it's nothing a bit of love and attention can't fix. The crew was excellent. To us the food was good. Went to Chops and it exceeded expectations. Cruise Director Marc, "Bing Bong" kept us busy and entertained. Visit Al, Senior Bartender, at the Casino, he was our favorite. Didn't care for my cabin size and I've been in inside rooms before. Room steward was fantastic. Would sail Enchantment again even though she's trading places with Majesty. Overall...wonderful cruise and good times. 

This was our first cruise experience and we absolutely loved it. The crew on-board was very friendly & professional. The food menu was nicely appointed & the all meals were delicious. On-board activities were amazing and we were struggling to keep up with them - multiple activities arranged from dawn to late night.

The age of the ship is very apparent as many amenities no longer function properly and it has an odor of mildew.  Room 2049 & 2051 had several problems such as the a/c unit not cooling adequately, an electrical problem preventing use of the outlets to charge and/or use styling tools, and toilet was difficult to flush.

Additionally, the food in the main dining room was less than average. From the sit down breakfast to dessert after dinner, disappoint was the only thing consistent with respect to the food and service. Plus there was no option to get food 24hrs.

I went on my first 7-day cruise with RC last summer which set the bar high for this 3-day. Unfortunately, it doesn't seem like all RCs are managed and maintained the same. Overall, this ship is in need of a massive overhaul otherwise, it's time to retire dear old "Enchantment of the Seas."

After having been recommended by our children to try our 3rd Cruise with Royal 

Caribbean,we certainly were glad we did.We had wonderful time overall.The staff were very polite,helpful and would  go out of there way to accomodate your  request.Found the swimming pool area deck little crowded,but that is expected on a fine day anywhere. .Breakfast and lunch variety was good and loved my time dining.Will definitely cruise again with R.C.

GR/Toronto.