Not the best. Princess has slid downhill.

Item: Emerald Princess
Rating: 3.7
Author: SueSam

Emerald Princess Cruise Review to Caribbean - Southern

SueSam

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 39

Overall rating:

3.7 out of 5

Verified Review

14 Night Circle Caribbean (Ft. Lauderdale Roundtrip)

Sail date: March 03, 2023

Ship: Emerald Princess

Cabin type: Oceanview

Cabin number: E218

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Princess is trying to make up for the revenue loss of the pandemic on the backs of its passengers. Service is down, food quality is down, and the overall experience has been drastically reduced from our previous 39 cruises with Princess.

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5

Menus have been downsized, as has the portions. Many favorite offerings no longer appear on the menu. The buffet is very Asian/Indian skewed. Menus are often repetitive. ve menus

Onboard Activities

4 out of 5

Entertainment

2 out of 5

Only 3 production shows in 14 days. Other times, the theater had mediocre entertainment; i.e. singers, magicians, etc.. Very disappointing!

Service and Staff

3 out of 5

Much of the staff was indifferent and lackadaisical. Passenger Services desk was totally ineffectual, taking 2 days to get water delivered to my cabin. My luggage didn't arrive till 10PM on the 1st. day. Purser's desk could neither resolve nor explain the issue. It was because our cabin was changed by Princess without informing us.

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

This was our 1st. cabin we never saw. The final was A254.

Ship tip

You will be nickle & dimed!

Thumbs up

Ports of call

Ft. Lauderdale (Port Everglades), Florida

4 out of 5

Charlotte Amalie, St. Thomas

5 out of 5

St. John's, Antigua

5 out of 5

Fort-De-France, Martinique

3 out of 5

Roseau, Dominica

3 out of 5

Bridgetown, Barbados

5 out of 5

Port of Spain

3 out of 5

Willemstad, Curacao

5 out of 5

Oranjestad, Aruba

5 out of 5

Disembarkation

4 out of 5

6 Comments

Sirrao 1 year ago

I am sorry you didn't enjoy your cruise. I know that Princess is trying there best to bring us great quality & give us everything we deserve & more! I hope you will consider giving Princess another try in the future. Thank You.

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Gwbigdog 1 year ago

Thanks for sharing your cruise

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javawoody 1 year ago

Appreciate your view

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AuntPinkie 1 year ago

Appreciate your detailed feedback. Sorry you were so disappointed. I’m sure the cruise lines are trying to make up for their losses AND give the passengers the best possible experience. Imagine how high their food bill is now with the rising costs across the country. I don’t know about your grocery bill, but ours are s substantially more. I can’t fathom what the cruise lines are paying.

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bndfromaz 1 year ago

With the exception of the crew my last Discovery Princess cruise was about the same. They better be careful, I can see loyal people switching to Holland or Celebrity. I always select no upgrade on the cabin but a year ago, my cabin of choice was changed for a covid restricted area. I understand it but still a kick in the pants. I book early and know exactly where I want to be, their opinion of an upgrade drastically differs from mine. I'm giving it a few more tries but bye bye Princess if they don't bring back the quality and classy experience. Hopefully yours will improve! Happy cruising.

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Jaks221 1 year ago

Yes this was very helpful. My cousin and I who is vision impaired have been on 7 cruises with Carnival and were thinking of trying another cruise line. Our last cruise was in October of 2022. This was our first since COVID and we cruised to Hawaii. We were very disappointed. The food was not good. It was a 14 day cruise and they had several entertainment venues scheduled for the same times. We were not happy.

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