Not the best. Princess has slid downhill.

Item: Emerald Princess
Rating: 3.7
Author: SueSam

Emerald Princess Cruise Review to Caribbean - Southern

SueSam

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 29

Overall rating:

3.7 out of 5

Verified Review

14 Night Circle Caribbean (Ft. Lauderdale Roundtrip)

Sail date: March 03, 2023

Ship: Emerald Princess

Cabin type: Oceanview

Cabin number: E218

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Princess is trying to make up for the revenue loss of the pandemic on the backs of its passengers. Service is down, food quality is down, and the overall experience has been drastically reduced from our previous 39 cruises with Princess.

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5

Menus have been downsized, as has the portions. Many favorite offerings no longer appear on the menu. The buffet is very Asian/Indian skewed. Menus are often repetitive. ve menus

Onboard Activities

4 out of 5

Entertainment

2 out of 5

Only 3 production shows in 14 days. Other times, the theater had mediocre entertainment; i.e. singers, magicians, etc.. Very disappointing!

Service and Staff

3 out of 5

Much of the staff was indifferent and lackadaisical. Passenger Services desk was totally ineffectual, taking 2 days to get water delivered to my cabin. My luggage didn't arrive till 10PM on the 1st. day. Purser's desk could neither resolve nor explain the issue. It was because our cabin was changed by Princess without informing us.

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

This was our 1st. cabin we never saw. The final was A254.