Poor service with new ship

Discovery Princess Cruise Review to Alaska - Inside Passage

Cruises: 7+ cruises
Review: 1
Helpful Votes: 8

Overall rating:

3 out of 5
Verified Review
Discovery Princess

7 Night Alaska Inside Passage (Seattle Roundtrip)

Sail date: July 10, 2022

Ship: Discovery Princess

Cabin type: Balcony

Cabin number: C505

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Won’t ever do a Princess cruise again. They dropped the ball so many times on things that I had to go to guest services for, and guest service even gave wrong directions Food was average. I had birthday and anniversary on ship, told them prior to and once in restaurant. Wasn’t acknowledged at all. Anniversary they tried and told they would send our anniversary cake to room. Never happened

Embarkation

3 out of 5

Ship experiences

Food and Dining

2 out of 5
Average

Onboard Activities

1 out of 5
Poor choices. Lecture of Alaska was informative

Entertainment

2 out of 5

Children's Programs

No kids with us

Service and Staff

2 out of 5
Didn’t acknowledge our birthday or anniversary celebration properly

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

Your “medallion app” won’t work do don’t get your hopes up

Ports of call

Seattle, Washington

5 out of 5
We did our own exploring and enjoyed it

Ketchikan, Alaska

5 out of 5

Juneau, Alaska

5 out of 5

Skagway, Alaska

5 out of 5

Victoria, British Columbia

1 out of 5
Ridiculous to even stop here but heard it’s by law we go to another country. Big waste of time clearing documents and in late at night for just a few hours. Heard most excursions canceled

Disembarkation

5 out of 5
Best of the week … best service of porter who got us right on bus with our bags and skipping long line
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