Poor service with new ship

Discovery Princess Cruise Review to Alaska - Inside Passage

debbannon1

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 9

Overall rating:

3 out of 5

Verified Review

7 Night Alaska Inside Passage (Seattle Roundtrip)

Sail date: July 10, 2022

Ship: Discovery Princess

Cabin type: Balcony

Cabin number: C505

Traveled as: Couple

Reviewed: 2 years ago

Review summary

Won’t ever do a Princess cruise again. They dropped the ball so many times on things that I had to go to guest services for, and guest service even gave wrong directions Food was average. I had birthday and anniversary on ship, told them prior to and once in restaurant. Wasn’t acknowledged at all. Anniversary they tried and told they would send our anniversary cake to room. Never happened

Embarkation

3 out of 5

Ship experiences

Food and Dining

2 out of 5

Average

Onboard Activities

1 out of 5

Poor choices. Lecture of Alaska was informative

Entertainment

2 out of 5

Children's Programs

No kids with us

Service and Staff

2 out of 5

Didn’t acknowledge our birthday or anniversary celebration properly

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

Your “medallion app” won’t work do don’t get your hopes up

Thumbs up

Ports of call

Seattle, Washington

5 out of 5

We did our own exploring and enjoyed it

Thumbs Up 0

Ketchikan, Alaska

5 out of 5

Juneau, Alaska

5 out of 5

Skagway, Alaska

5 out of 5

Victoria, British Columbia

1 out of 5

Ridiculous to even stop here but heard it’s by law we go to another country. Big waste of time clearing documents and in late at night for just a few hours. Heard most excursions canceled

Thumbs Up 0

Disembarkation

5 out of 5

Best of the week … best service of porter who got us right on bus with our bags and skipping long line

10 Comments

clc2853 2 years ago

Sorry you didn’t have a good experience. We were on that same sailing and we loved it. All of the staff we encountered were friendly and helpful. The ship was spotless. We celebrated my son’s birthday on the 16th. They served him a small special piece of cake. We never had an issue with embarkation or debarkation.

Thumbs Up 1

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GSpringer 2 years ago

Thanks for sharing

Thumbs Up 0

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1960cruiser 2 years ago

If you want someone to acknowledge your special occasion, then you need to tell them, since they can't read your mind, and if you want something special for that occasion, then you need to pay for it. Very little is free on a ship, except for the usual components listed when you book your cruise. When you go to cruise planner, then you can add extras, which are extra $'s.

Thumbs Up 1

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javawoody 2 years ago

Appreciate your view

Thumbs Up 0

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xraymomma 2 years ago

Sorry things didn’t go well.

Thumbs Up 0

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AuntPinkie 2 years ago

Sorry this cruise didn’t meet your expectations. Appreciate your feedback.

Thumbs Up 0

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Gwbigdog 2 years ago

Oops sorry 😞

Thumbs Up 1

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CruzeFan 2 years ago

Thanks for the review. Hopefully you at least enjoyed Alaska.

Thumbs Up 2

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Dadm 2 years ago

Unfortunate. Thanks for your thoughts.

Thumbs Up 1

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GabeNSteph 2 years ago

Thanks for sharing

Thumbs Up 1

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