Avoid Crown Princess/Alaska until engines are fixed
Crown Princess Cruise Review to Alaska - Inside Passage
7 Night Inside Passage With Glacier Bay National Park (Seattle Roundtrip)
Sail date: May 21, 2022
Ship: Crown Princess
Traveled as: Couple
Reviewed: 2 years ago
Review summary
Cruised to Alaska May 21-28, 2022 but ship had engine troubles that caused 1 full-day port visit (Ketchikan) to be canceled and a second day in Juneau cut to just a few hours. Lost out on all excursions in both ports. Substitute port for Ketchican (Icy Strain Point) was also canceled when engines were running even worse than expected. Reading prior reviews, I now see that these engine troubles and port cuts have been ongoing since the ship was put back into service (post Covid) in April. Probably will continue through the summer so suggest you avoid this ship unless you just want to stay onboard and not get off at any ports. Also found the staff to be undertrained and overworked. They were pleasant, but stressed. Food was sub-par. I expected better compared with past cruises, but perhaps they have drastically cut costs that result in very mediocre food. The Medallion Class app was really a nuisance. Didn't work well and staff had to use it to order everything so it took a long time to do anything and there were many billing mistakes. Also a pain for us since we were frequently unable to look up events and make reservations due to the uneven performance.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Don't go until engines are fixed. They knew of these problems in April and to this day they continue to sail knowing you can't make it to all the ports.
Ports of call
Icy Strait Point (Hoonah), Alaska