NEVER CRUISING AGAIN..EVER....At least not with Princess

Item: Crown Princess
Rating: 2.5
Author: tracivk7

Crown Princess Cruise Review to Alaska - Inside Passage

tracivk7

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 22

Overall rating:

2.5 out of 5

7 Night Inside Passage With Glacier Bay National Park (Seattle Roundtrip)

Sail date: May 14, 2022

Ship: Crown Princess

Cabin type: Suite

Cabin number: D217

Traveled as: Couple

Reviewed: 2 years ago

Review summary

This cruise was my honeymoon trip. We were so excited to see Alaska and cruise for the first time but we were only met with utter disappointment. We basically paid $5,300 to sit on a old, dirty, broken ship for 7 days. The "entertainment" lacked major, we were so bored! The company sent everyone a letter to say the ship engine was broken, engine not working properly and we could not fulfill the full itinerary that we bought which included a port stop in Ketchikan. It was replaced with a small port called Icy Strait Point which we only had 2 hours to look around but it so small it only took maybe 20 minutes at most. Because of the engine problems, we were late arriving to Victoria so that was also a pointless port stop. On top of all this, in stateroom has a sewage pipe link that made the floor in front of the bathroom and the front door soaking wet. They shampooed the carpet and went on their merry way but the smell was so bad after getting back on the ship at the Victoria port we asked to be moved to another room. They accommodated but that took an hour and a half to figure out and then the room they did give us smelled like cigarette smoke. We notified the front desk so that they didn't think it was use who smoked in the room and said they'd send a manager up but the manager never showed up. Come to find out on the day of disembarkment that the entire Deck 9 that we were on had the same issues we did but it wasn't disclosed to us that this was an issue on an entire deck of the ship. What is most upsetting is that Princess is NOT transparent, truthful, and completely unreliable......overall you just can't trust them to deliver what they sold you. With all that being said I would suggest going with Norwegian Cruise Lines to see Alaska.

Embarkation

1 out of 5

Late!

Ship experiences

Food and Dining

3 out of 5

Due to shortage in staff, 2 restaurant where closed the entire time. Buffets didn't open on time so you waited around but then they would close on time leaving the window to get food shorter. Orders through the Medallion app for food and drink were not accurate or took a long time.

Onboard Activities

1 out of 5

Pools were closed due to weather, "movies under the stars" wasn't enjoyable since it was either raining or very windy & cold. There was hardly anything to do during the day as the productions they put on didn't start until 7:30pm. Entertainment was line dancing where they taught you the same thing each time, trivia, play board games, look at fine art......it was very boring. I spent more time in my cabin watching movies

Entertainment

1 out of 5

The stage shows were ok but there just wasn't enough to keep you entertained

Service and Staff

3 out of 5

Very nice staff but you could tell they were stretched thin

Ship Quality

2 out of 5

This ship needs a major overhaul. It looks like it's been through a war. The entire place is outdated, the decks need attention. This ship in general is not mention for cold weather cruises.

Cabin / Stateroom

3 out of 5

The size of our mini-suite was fine however the bathroom was slightly bigger than one you'd fine on an airplane. My husbands head touched the ceiling in the shower and he's 6'3''

Ship tip

PICK ANOTHER CRUISE LINE!!

Thumbs up

Ports of call

Seattle, Washington

3 out of 5

Juneau, Alaska

4 out of 5

Breathtaking! Highly recommend the person Jeep rental excursion to explore on your own

Thumbs Up 1

Skagway, Alaska

2 out of 5

Not much to do, our excursion got cancelled and we had to pick something else that was more expensive

Thumbs Up 0

Cruise Glacier Bay

3 out of 5

This isn't a port you get off the ship for. It was beautiful

Thumbs Up 0

Icy Strait Point (Hoonah), Alaska

1 out of 5

Tiny port, 5 minute or less walk to a few shops and crab stand. This port was in place of Ketchikan and it was very disappointing

Thumbs Up 0

Victoria, British Columbia

3 out of 5

Because of engine/generator issues, we were an hour and 1 minutes late to this port. Arrived at 8:15 and didn't get off the boat until 9pm so it was getting dark and most of the businesses closed by 10pm. We just walked to town for an hour and 30 minutes to pass time and then went back to the boat cause there was nothing to do.

Thumbs Up 0

Disembarkation

1 out of 5

Stressful

Traveler Photos

14 Comments

Gwbigdog 2 years ago

Thanks for sharing your cruise.

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cbarber 2 years ago

Crown Princess is scheduled for dry dock in October - they should have done it a lot sooner. Hope they fix everything as we sail on her to Hawaii in December.

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Tucson9727 2 years ago

Does Princess have a plan to fix the ship anytime soon?

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DFromATX 2 years ago

Sounds awful. Hopefully one day you can look back and laugh at it. I hope you have many fabulous future cruises.

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Rc45cruise 2 years ago

princess cruise is the nastie companie out there they dont know how take care people or make your cruise your vacation

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AuntPinkie 2 years ago

Congratulations on your marriage. Wishing many happy years together. Appreciate your feedback. Sorry this cruise didn’t meet your expectations (wouldn’t meet mine either). Maybe try cruising again, it it ever returns to “normal”.

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javawoody 2 years ago

Thanks for sharing

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Gwbigdog 2 years ago

Oops 😬 thanks

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ThingsandStuff 2 years ago

Carnival owned company.

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CruzeFan 2 years ago

I look for Princess to be the next brand that is sold, shut down or consolidated by Carnival corporation. They are currently in the process of selling Seabourn. I could see them merging Holland America and Princess.

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30LoveCruises 2 years ago

We were on a 31 day South Pacific Cruise and our toilet kept backing up and when you flushed the toilet it wouldn't go down! We were told to take the toilet bowl brush and push it down!! I'm sorry, but it's not our job to do that... we paid alot of money for this Cruise and this shouldn't of happened. Ship was full so we were not able to change rooms. That being said... they should of fixed... the smell in our room was something alse at times.

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Dumfy75 2 years ago

So sorry you didn’t enjoy your honeymoon. Hope you get to redo it at some point and enjoy the next one more.

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RoyalCruzer 2 years ago

This review is consistent with most of the Princess reviews. It is a shame they don't invest in their product. They leadership team are extremely poor business executives.

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Carnivalfoodie 2 years ago

Oh my sounds dreadful

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