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58 Costa Pacifica Reviews

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2.0

Try to avoid if possible by mcirillo22

Sail Date: / Traveled As: Couple

Staff was rude Food was average Shows were below average all inclusive drink package was nice

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1.0

Not a A Good Cruise at all by myer22

Sail Date: / Traveled As: Singles/Friends

This cruise is not for Americans who have cruised before and have enjoyed customer service. On American cruises you have the option of not attending the dinners and opting to eat at the buffet. This is not an option on this cruise. The buffet lunch was from 3-6 pm. After 6pm\, the dinner is the only food available so you have no choice but to attend if you want to eat again before morning. It also takes a few days to get adjusted to the fact that ice isn't very common in Europe so few ice machines had ice in them. You had to decide if you wanted to eat your food cold and have cold water (spent about 10 minutes looking for the ice machine that had actual ice) or warm food with warm water. Also the staff was incredibly rude. The waiters would leave dishes on the table for extended period of time. They would actually walk right by it. One waiter actually rolled his eyes at a couple who asked him to clear a table so they could sit. Our waiter at dinner would only give us one glass of water during our 1.5 hour meal experience. We quickly had to learn how to conserve our glass of water. We also went once to the excursion desk to ask about a possible excursion with the ship. Any one would have thought they would be jumping at the chance to gouge us. The lady at the desk did not even greet me when I said hello. I asked about a trip and was told that it was not available but to check the self-service computer for me to book it on my own. It was not available although I was told it was. Safe to say I didn't not go back to the excursion desk again. I thought our experience was an individual one on this cruise but we met six other Americans on this cruise and they all had the same experiences. We were all stunned.

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1.0

Never cruise with Costa Pacifica by pinetree

Sail Date: / Traveled As: Singles/Friends

Great expectation, but disappointed with food, entertainment programs, services and activities.  Comparing with my previous cruises, it was the worst one.

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1.0

A disappointing cruise ship by nicolecll

Sail Date: / Traveled As: Couple

I have been on 4 different cruise companies and this on is the most disappointing one and the most expensive one. The worst things is that the toilet smells no matter how much the staff and us clean it. terrible smell (feels like the urine smell from ages ago)

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Was this review helpful? 4
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Get Price Alert

3.0

Wonderful winter getaway by turlepin

Sail Date: / Traveled As: Couple

We recently sailed on the Costa Pacifica from Barcelona on to Palma Mallorca, Civitavecchia (Rome), La Spezia (Florence & Pisa), and Marseille.

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3.0

Great Cruise by majbauer1950

Sail Date: / Traveled As: Family (older children)

Food selection is not what it used to be. This may be because this cruise catered to Europeans. Vert few Americans were on board

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3.0

Beautiful ship by hollandpe5

Sail Date: / Traveled As: Couple

Ship was beautiful and easy to navigate.

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4.0

Italian Cruise by Sherylraj

Sail Date: / Traveled As: Large Group

I thought the cruise was wonderful. The stops were interesting and had plenty to do. The food and service was good. It wasn't over the top as I have heard other cruise lines are, but for the money I felt it was acceptable. The only negative was that communication was a huge issue. I spent about 6 hours in line with customer service to try to understand some of the excursion info and details related to the all inclusive drink package.

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3.0

Excellent by nrfrazier1955

Sail Date: / Traveled As: Family (older children)

Every part of the cruise was fantastic: the service, cleanliness , entertainment , excursions and food

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3.0

This cruise is not for everyone by jm3647

Sail Date: / Traveled As: Couple

If you like to experience how European live\, you might enjoy the cruise. Overall experience was good\, but could be amazing with some small improvements. Food was amazing. Shore excursion staffs were rude and not very bright. When we purchased the excursion\, they did not tell us when and where we should gather. When I went to ask them\, the male staff looked at me as if I was retarded\, and pointed out the tiny prints on bottom of daily activity sheets. We were on vacation. It should not be our job to study the fine prints when we purchase the tour. I did not purchase any tour from them afterward. Costa may try to broadcast the announcement through TV channel use different languages or subtitles instead of announce once. My cruise experience would be a lot more pleasant. There were some people booked the flight close to debarking. However\, the ship took our passport and did not give us back until the ship docked. The cruise line should advise passengers do not book the flight too close to debark to avoid heart attack.

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3.0

First Costa Cruise - Poor Dining Experiences! by habsfan1

Sail Date: / Traveled As: Singles/Friends

My wife and I travelled with our three year old on our first Costa cruise and dining experiences were extremely disappointing for many reasons: - we ordered a hamburger for m son it was not cooked. We sent it back to only receive another hamburger cooked even less than the first! - a beef dish that I ordered was raw. I had it sent back and what came back was as raw as the first. - we had very long waits during dinner, sometimes as much as 30 minutes between dishes served. - on our last night, we were one of the first people to arrive in the Your Way dining; others that sat later than us were served before us. Better attention to detail required! The mandatory "hotel charge" was a surprise to us. When discussing this with the staff, the explained it's tip for the workers. I am accustomed to tip for good service. Having to play for subpar service does not see righ to mel

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4.0

costa cruise by bileg

Sail Date: / Traveled As: Family (older children)

It was our very first cruise experience. overall we liked the cruise. That was excelent experience. will recomend to my friends. Crew members are friendly and welcoming.

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2 Comments
5.0

Review by enkhmaa

Sail Date: / Traveled As: Singles/Friends

I enjoyed my trip on Costa Pacifica 7 day cruise. It was wonderful experience and I am glad I had chance to spend time on your cruise. I had my family with me, kids older ages. They had good time. Food was good: we had buffet food for breakfast and lunch, and dinner in the My Way restaurant. Staff were friendly. Entertaintment was not as best but OK. Seems people age of 50-60 having fun on dance floors and shows they were offerring. TV channels were good, spent time watching TV. Ate well. Gym was good, but closes to early. Spa and sauna were OK, again close at 10PM or before that. In general it was good service for value we paid.

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1.0

Awful Cruise by JessH

Sail Date: / Traveled As: Couple

small pools and closed at 8 pm

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5.0

... by mrmojo

Sail Date: /

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3.0

Not quite what we expected by ShannonW7

Sail Date: / Traveled As: Couple

I would recommend the SHIP but I cannot give a recommendation for a cruise for anyone who is a non-smoker. We asked specifically before booking our cruise if there were designated smoking and non-smoking areas and we were assured that there definitely were. In fact, smoking is on one side of a room and non-smoking is on the other but there are no walls or barriers and the smoke is everywhere. ALSO, in the theatre there isn't supposed to be any smoking and yet they set out ashtrays and the room was foggy with smoke.

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3.0

Great Cruise...But by DianaF1

Sail Date: / Traveled As: Couple

Overall, our experience was very positive. The ship is suberb, but needs some improvements with customer service, especially English speaking guests.

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5.0

Overall rating 4/5. The food in... by costas31

Sail Date: /

Overall rating 4/5. The food in main restaurant was perfect. On the buffet restautant was very low quality. Cleaness of yhe ship was perfect. Entertainment was perfect

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