Good Itinerary but Service Needs Improvement

Costa Magica Cruise Review to Europe - Western Europe
Experience: 7+ cruises
Reviews: 2
Helpful Votes: 31

Overall Rating:

2 out of 5
Verified Review
Costa Magica

12 Night Western Europe Northbound (Savona To Amsterdam)

Sail Date: May 19, 2017

Ship: Costa Magica

Cabin Type: Inside

Cabin Number: 2236

Traveled As: Couple

Reviewed: 1 year ago

Review Summary

We booked because we liked the itinerary. The ship was nice but the free beverage included only water and tea/coffee in the morning, while other cruise ships offered free ice tea, flavored water and coffee/tea all day. Using hand sanitizers is not mandatory like in other cruise ships, increasing the risk of contracting illness. The main dining restaurant offered only Italian menu throughout the cruise and the servings are small. The shows are good. The customer service of the staff could use some improvements, like smiling at customers. There were no toiletries at all in our bathroom, like soap and lotion. We had to ask for soap and when we asked for lotion, the cabin steward told us that lotions are not provided, unless we are gold members. I think this penny pinching will hurt this cruise lines business. We have used Royal Carribean, Norwegian and Princess and the service there are a lot better and they all provide soap, lotion and more selections of free drinks.

Ship Experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
No toiletries were provided unless you ask for it, then a couple of small bars of soap were provided and never replenished. They did not provide lotion.

Ship Tip

Bring a lot of hand sanitizers because use of hand sanitizers in restaurants is not mandatory and only a few are provided throughout the ship.

Ports Of Call

Savona (Genoa), Italy

3 out of 5

Marseille (Provence), France

3 out of 5

Tangier, Morocco

1 out of 5

Cadiz (Seville), Spain

3 out of 5

Lisbon, Portugal

3 out of 5

Leixoes (Oporto), Portugal

3 out of 5

La Coruna, Spain

3 out of 5

Honfleur, France

3 out of 5

Brugge (Bruges), Belgium

5 out of 5

Bremerhaven, Germany

1 out of 5

Amsterdam, Netherlands

5 out of 5
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