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3.5 out of 5

Beautiful destinations, Costa Luminosa, eh.. by Dreifuerst7

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

The ship itself was nice, clean, couple pools and 4 hot tubs accommodated everyone. Very large ship, a lot of bars. Few complaints: the food is below average and buffet style, very repetitive, no change, for breakfast( my favorite and most important meal), if you want typical eggs pancakes sausage bacon, have to pay addionally for that and even that was below average. Same as lunch and dinner, buffet wasn’t good at all. WiFi cost money, no Internet cafe for free. I went with 2 friends, the cleaning service did a good job cleaning, we were not aware we were charge $10 each day, all 3 of us. $70/per to clean our room? For that price we would of cleaned it ourselves if we knew.. We also felt very uninformed on this cruise, I personally feel Costa suck with marketing and making their customers aware of all the options they have to offer. Probably would never cruise with Costa again.

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3.7 out of 5

Costa Europe on the Luminosa by joep3351006

Verified Review
/ Sail Date: / Traveled As: Couple

The Costa boarding process in Venice was terrible. There was a massive amount of people standing in a warehouse waiting for their group number to be called. There were simply not enough Costa employees. We waited in line for 1 1/2 hours. On our first night we were told by our waiter that he could not serve us an alcoholic drink. We had to retrieve our own drinks from a bar on the ship. I found it less than funny that the bar next to the dining room was closed during dinner. We were also unclear why you could only get black coffee after dinner since this same dining room serves breakfast with coffee, cream and sugar. We have been on 7 cruises (this was our first Costa) and we have never seen so many people fighting over so few seats on the 9th deck. One day we actually had to take our lunch plates back to our cabin after circling the deck for 20 minutes. Forget going to the Hospitality Desk to get an a straight answer to any questions. After being told 3 different times to return to the desk for assistance I asked to speak to a Supervisor and was told they wouldn't come out to speak with me. The desk staff would not even give me their name. We had a great vacation. Our room steward Mark was great, our waiter Saber was also very good. Our excursions were all fun and I felt a good value. We learned valuable lessons for selecting future cruises in Europe.

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3.2 out of 5

We will not cruise with Costa again! by sshiggs

Verified Review
/ Sail Date: / Traveled As: Couple

The cruise was a good experience, but mainly because of the beautiful ports we visited. Our favorite port was Olympia, Greece. We will cruise again, but unfortunately not with Costa cruise line.

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3.5 out of 5

Great itinerary but that's it. by orionch1

Verified Review
/ Sail Date: / Traveled As: Family (older children)

I will not be using Costa again, I don't feel like it is the right cruise line for our family. We loved the ports and some of the staff was very friendly but unfortunately, the ones that were not outnumber them.

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Was this review helpful? 7
2.7 out of 5

Disappointing Medditerran Cruise by tgladen26

Verified Review
/ Sail Date: / Traveled As: Couple

I have been in several cruises: Royal Carribean, NCL, Celebrity, Carnival. This was our 1st European cruise. Overall, we were quite disappointed as the visits to most of the port of calls were short, the excursions catered to people who didn't have mobility problems. It would have been nice to have excursions with little physical activities to accomodate all guests. As an African American couple, we felt disrespected quite often. For example, we walked in one of the shops and the clerks continued to follow me around. I am quite blessed to have the resources to pay for this cruise and I was well able to buy anything in any of the shops. Costa could benefit from cultural diversity training. I do not plan on cruising with Costa in the future and would not recommend this cruise line.

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5 Comments
3.5 out of 5

Great ports of call, but sub par cruise experience by bartlesl1

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Very disappointed over all. I had high hopes for delicious Italian meals on board, but unfortunately, the food was mediocre at best. That's about a positive a statement I can give. With exception for room stewards, ship Staff treats guests like they're a nuisance. Very discourteous and slow to react to customer basic needs. I sincerely hope that not all Costa ships are like this one, because if they are then it will be my last and will let everyone I know about it. I doubt Costa management cares at all what I or any of their passengers think.

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1 Comment
4 out of 5

Great Costa Cruise by umhanna3

Verified Review
/ Sail Date: / Traveled As: Family (older children)

I loved the evening dining and the activities. The cruises would have been better if we could have spent more time in the port cities. The hospitality desk did their best to help us know how to get around at the destinations, but they had never been there themselves and knew only what they could pull off the internet. It would be great if the staff had first hand knowledge of the destinations. None of the staff did except the cruise director.

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1 Comment
2 out of 5

Costa Cruise lines - they just don't get it. by mrfri4001358

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Nice ship, great ports.  Horrible service.  Costa is far below other major cruise lines.  This is by far the stingyest cruise line when it comes to, well..., everything.   Stingy with the food.  Poor selection and very limited hours to eat.   For example, the dinner buffet only runs from 7:30 to 9:00.  That's a ridiculous hour and a half to eat, of which you'll spend half the time line, 15 minutes trying to find a table, and just a few minutes to eat.  There aren't nearly enough tables to accomodate the passengers.  Coffee is only offered 2 hours a day 7am to 9am.  Then it's piss warm water the rest of the day.  The ice machines were not working most of the time.  Non-Europeans will have to pay for water in the dining room.   There is NO FREE FOOD after 9pm on this ship.   Ports were nice, but shamefully short.  The ships docs from were only 4 and 5 hours, docking at 7 or 8 am.  You know what's open at 7am in a port city?  Nothing.  The ship went to great lengths to make sure they fed you as little as possible and gave you as little for your money as they could.  NOT the cruise for those that enjoy food as one of the best parts of cruising.  Entertainment limited, service was meager.  A somber, unfriendly crew that is unhelpful.   Forget about Costa.  They just don't get why people cruise.   They take your money, have THE WORST port docking times, that convienently make you miss one or two meals since their food service hours are so limited.     NEVER AGAIN with Costa.  Not even an option as a cruise line.  Write them off.  

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1 Comment
1 out of 5

NOT COMPARABLE WITH 6 YEARS AGO by samyfarid

Verified Review
/ Sail Date: / Traveled As: Family (young children)

1-You will not be told that NOTHING IS FREE AFTER PAYING YOUR TICKET.

pay for juice  , milk for you or your children , ice cream , hamburger , hotdogs ...etc.

Even room service is for 5 $ a person and very limited options.

you will loose the fun of a typical cruse

 

2- unhappy employees , their tips already will be collected by the ship at the end whether they will be nice to you or not . God knows whether they will be given any of it or " included in their salary "

 3- Quality of food was not good , and the same menu every day .

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4 Comments
5 out of 5

Costa Baltic Sea by jbiesecker

Verified Review
/ Sail Date: / Traveled As: Couple

Excellent accommodations, food and service.  Lots of sights to see and visit in the ports of call, and tour guides are recommended.  Enjoyed this trip to the fullest. 

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Was this review helpful? 7
4 out of 5

Costa Luminosa by georgantas

Verified Review
/ Sail Date: / Traveled As: Couple

The ship did not have a "general" store on board for toiletries and incidentals that we forgot or needed.  The stores that they did have onboard could have had better hours.  It was hard to hear announcements in our room.  The dining room had a great variety of choices overnight to choose from.  It was nice having 2 nights on the boat while docked in Stockholm.

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4 out of 5

Good Overall, with Some Reservations by cnewton157

Verified Review
/ Sail Date: / Traveled As: Couple

We got a good price for this cruise and overall it was a good experience. There were a few hiccups, but as Americans we went in knowing this would be an Italian cruise skewing to older guests. So that helped set our expectations.

 

The excursions were mostly great. The Piu Gusto beverage package was a great value for us. But we're younger (26-28yo) and were able to drink more. The food was hit or miss, especially in the full-service dining room. The buffet seemed to offer better selection and taste which was unexpected.

 

Club Luminosa dining room was a waste. Service overall was good, except an issue with an excursion/spa situation.

 

We were happy to get a room upgrade and had a balcony room which was great.

 

Overall I think we would use Costa again just for the value. Even if on the ship there were some puzzling upcharge situations.

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2 Comments
4 out of 5

Refreshing! by ivanhoe678

Verified Review
/ Sail Date: / Traveled As: Family (older children)

This was our first cruise in a long time - we really enjoyed it.  The staff was very friendly and they understood English.  The staterooms were very comfortable and well-kept.  We slept well!  We had perfect weather and calm seas! The ship had many activities for our family of four to choose from and the nightly shows were outstanding.  The food was varied and phenomenal at all meals.  We loved the multiple courses at dinner! I am perplexed at the low reviews on the food.  I will say a couple of tips - wait until you are on the boat to decide if you want to purchase a drink package. There are more options offered after you are underway.  (Without a package, you do have to pay for drinks - specifically, soda at lunch and all drinks at dinner.) We did get a drink package and thoroughly enjoyed trying all the different coffees, the chocolate bar, and the alcoholic drinks.  Also wait until on board to decide on excursions because more options are offered on board than on the web.  But, even so, the cruise excursions are expensive, compared to what you can arrange on your own at the ports. As to internet, plan on not having it.  The ship provides it but for a fee that you won't want to pay.  Finally, if you take a Christmas cruise, be aware that where ever you stop on 25 Dec, the monuments you want to see will likely be closed.  So, for example, we docked in Athens on 25 Dec and the Acropolis was closed.

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2 out of 5

Slightly disappointed by jamesgoff

Verified Review
/ Sail Date: / Traveled As: Couple

Embarkation and disembarkation was great.  I was unable to get coffee after dinner (without a charge) and they were going to charge me for regular water at dinner.  I've never known a cruise line to do that.  I'm not sure my sheets were changed once during our entire cruise.  I thought the buffet was pretty sparse compared to all other cruise lines.  I didn't like the fact that they charged for room service.  I felt like they were nickel and dimming me on the cruise.  I highly doubt that we will ever do another Costa cruise.  

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1 Comment
3 out of 5

Good cruise but bad customer support from USA by SunnyCalifornia

Verified Review
/ Sail Date: / Traveled As: Family (young children)

1) We could not connect to anyone in Costa, Europe to find out about ability to board ship later than a 4 hr window they gave us. Caused me lot to make it happen just to find people were boarding late night also. In US people were just reading whats on web site.

2) Make web site more flashy, it looks avg as per US std but cruise line is very good and much beter

3) Staff would not do anything to go overboard even if things are wrong. Served us meat twice in a week even when said vegetarian and even then they would not try to make it better by going overboard or asking how can we do it better.

4) Golf simulator is expensive to use even though not very accurate, so try to make a better pkg for that as lot of people will use it for right price. I ahve seen only 2 guys using it over period of 7 days.

 

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1 out of 5

Terrible Costa Baltic cruise. by zhuoraymond

Verified Review
/ Sail Date: / Traveled As: Couple

1. They showed a misleading itinerary when I booked the cruise. It said that the ship would come back to Stockholm at 9 am the day before disembark. But in fact it arrived at 4 pm. We had planned to take that day to visit some places Stockholm but it totally didn't work. I complained to their custom service on the ship and they told me the schedule time coming back to Stockholm is 3:30 pm. They said that schedule was posted in their website. That is totally a lie.

2. Poor service. If you have meals in the buffet area, don't expect the waiters or waitress will do anything for you except just cleaning your table.

3. Their buffet lunch or dinner only opens for 2 to 2.5 hours. You won't have any food outside that window unless you pay for it.

4. The check-in process was long and  lacked of instructions. They checked your passports for 4 times before entering the ship but nothing else was done. But you had to go to your room to get the ship card and needed to link your credit card to your ship card by yourself via their kiosks after onboarding.

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2 out of 5

very disappointed by davmustang66

Verified Review
/ Sail Date: / Traveled As: Couple

the cruise line is setup for Europeans not Americans, very few of the crew spoke English and were not helpful and somewhat rude. The food was not as good as other cruise lines and there was limited time that the buffets were open. You also had to pay for water and if you used the internet it was very expensive , 78 cents per minute. It seemed if you were American you were not welcome. Not as much to do on the ship as other cruise lines. Needed more information from the ships crew about everything

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2 Comments
1 out of 5

Never Again by melcole

Verified Review
/ Sail Date: / Traveled As: Couple

Crying  The cruise line was terrible in the way we and other guests were treated.  Tours were arbitrarily canceled, important information for passengers was not clearly presented and the attitude of those at the management level was condescending and unappreciated. The communication skills of middle management was below our expectations.  The overall entertainment quality on board ship was mediocre at best.  However, the efforts of the wait staff and cabin attendants were very much appreciated.

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1 Comment
4 out of 5

Anniversary cruise by alizabethramos

Verified Review
/ Sail Date: / Traveled As: Couple

The cruise was wonderful.  Not too long (7days) and not too short (4days).  The 5 day cruise introduced us to Marseilles, Savrona, & Rome.  Plus a day at sea.  We love cruises with a day at sea to sleep in, go to the gym, participate in a couple of dance lessons (fox trot, salsa) and just enjoying the day.

The food was very good.  Dinners in the dining room was wonderful; the buffet was also very good.  Didn't enjoy breakfast in the dining room; only the buffet. 

The entertainment was not as good as we thought it would be for us.  We don't gamble and the 4D theatre showed only 3-4 movies that did not appeal to us.  But some of the night time entertainment at the main bar was very funny. 

Overall, a wonderful way to celebrate our wedding anniversary.

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3 out of 5

Our not so great cruise. by barber2

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

We just returned from our 27th and our fourth cruise on Costa cruise linesm trip on the Luminosa. Let me start by saying what we really liked about the cruise. The music and dancing were wonderful. Best on any line! The bands were superb and the dance floors were large and had easy access. The itinerary was good, western Caribbean is always a good trip. Of course, we heard every announcement in five languages, but we knew that was going to happen, so we dealt with it.

 

The things we did not like were the food. It was very underparr. The choices at the restaurants were very limited, and the food itself was only o.k.

And, who ever  heard of a ship with no dinner time buffet? What is that all about? There were a few nights that we would have liked to eat a quick buffet because of conflicting events and there was none at all. Every night we had to eat in the restaurants and that of course takes time.

 

The shows were good, very nice costumes but no nice backstage presentation and some of the shows were a one time only showing, so we had to miss our meal to go to see the show, and no food available after that, since our seating was early, and the late seating was full. It was a very strange set up. Also, it took us the first two nights to get a glass of wine, since none of the bars carried wine we had to go to the wine bar itself, which had very limited hours. Finally we got a bottle of wine we liked at our dinner table and the next night they didn't have any more of that type. Again, very disappointing.

 

The trip was good, beautiful ship, smooth sailing, but would not go back on that particular ship again.

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