Obvious by comments on this page that Costa don't care, I had unfortunately booked 2 cruises on the same ship the Deliziosa , one I went on in September and the other booked for December 1st, the only saving grace was I was eating in Costa Club as a Diamond level passenger as service and entertainment was very poor. Imagine when I boarded for my December cruise to be told I could not have the Costa Club dining and I was to eat at 9.30, I asked to speak to a manager, was refused and eventually met up with 2 girls one a supposed superviser both verbally assaulted me wanting me to sign a piece of paper saying I would not be claiming a refund, I went to leave the ship got blocked by 3 security men, but eventually got off the ship collected my case and returned home, without signing my rights away. Surprise, surprise Costa have not responded to my e mail so beware don't book with Costa their benefits to keep you loyal are non existant.
Embarkation
1 out of 5
Meant to be a loyal Diamond level passenger, I didn't get treated like it.
Ship experiences
Food and Dining
2 out of 5
OK as I ate in Costa Club
Bar Vanilla & Lounge Vanilla
1 out of 5
Trio playing were poor passengers didn't tend to use this bar as music didn't suit the dancers
Onboard Activities
1 out of 5
lack of sun loungers, bar on higher deck didn't open and you had to go down 2 decks to get a drink
Entertainment
1 out of 5
very mediocre no latin music for the dancers
Children's Programs
no children
Service and Staff
1 out of 5
Obvious by comments on this page that Costa don't care, I had unfortunately booked 2 cruises on the same ship the Deliziosa , one I went on in September and the other booked for December 1st, the only saving grace was I was eating in Costa Club as a Diamond level passenger as service and entertainment was very poor. Imagine when I boarded for my December cruise to be told I could not have the Costa Club dining and I was to eat at 9.30, I asked to speak to a manager, was refused and eventually met up with 2 girls one a supposed superviser both verbally assaulted me wanting me to sign a piece of paper saying I would not be claiming a refund, I went to leave the ship got blocked by 3 security men, but eventually got off the ship collected my case and returned home, without signing my rights away. Surprise, surprise Costa have not responded to my e mail so beware don't book with Costa their benefits to keep you loyal are non existant.
Ship Quality
1 out of 5
glasses not cleared ashtrays not emptied
Cabin / Stateroom
3 out of 5
ok towels rather threadbare along with complimentary dressing gown which never fits, didn't think I was that big!
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