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Celebrity Summit Cruise Review to Bermuda

Cruises: 7+ cruises
Reviews: 3
Helpful Votes: 30

Overall rating:

3.5 out of 5
Verified Review
Celebrity Summit

10 Night Bermuda & Charleston (Cape Liberty Roundtrip)

Sail date: May 25, 2023

Ship: Celebrity Summit

Cabin number: 3140

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

Metropolitan Restaurant, Casino At the last minute CC emails a different embark time. Does not adhere to that new time. All itineraries called for 2:00 arrival and departure for Charleston. I was given a new time of 4:30 for immigration. I had bought three tickets for Boone Hall. There last tour was 4:00. They closed at 5:00. I went to Guest Relations and CC employee told me the earliest anyone could disembark was 2:50. When Captain announced the ship had cleared, We went to 1 Midship. I was ordered to go to Deck 3. I refused. The next day we were informed to be back at 12:30. It was hardly worth docking in Charleston at all. We were never able to get a lounge by the pool or in the Solarium. We tried as early as nine. None of the hot tubs worked. I was disappointed by Tuscan Grille. Not a quality restaurant. The shows were amateurish. Disembarking was a nightmare. I had previously requested wheelchair assistance while walking off with luggage. I went to Guest Relations previously and they informed me to go to the Martini Bar at 8:40 and they would list names and take people off in order of names. We were there for a half hour and the employee told he wasn't taking names and people would have assistance in the order of luggage tag numbers. I saw him taking individual numbers and when questioned he ran away until I shouted that I was not used to be rudely dismissed. Finally a wheelchair arrived an hour after I was told to report. This is not the treatment I expected from Celebrity.

Embarkation

1 out of 5
Emailed time change after we had left. Waited in crowded terminal.

Ship experiences

Food and Dining

5 out of 5
MDR was very good. Tuscan Grille a disappointment. Only was in buffet on embarkation because that was only option (MDR had a special group) and it was noisy & crowded

Onboard Activities

1 out of 5
Unable to use pool or solarium-all lounges were taken even at 9:00 am

Entertainment

1 out of 5
Shows were boring in theater. Seagulls band were exceptional. Other bands lacking.

Service and Staff

4 out of 5
Waiters, bartenders and cabin attendant were very good. Guest services was very difficult to communicate with. Information given was ineffective and inaccurate.

Ship Quality

5 out of 5

Cabin / Stateroom

4 out of 5

Ports of call

Cape Liberty (Bayonne), New Jersey

4 out of 5

King's Wharf, Bermuda

4 out of 5
Ship schedule was arrive Bermuda 11:00, leave the next day 5:00. They totally changed times. We went on Glass Bottom Boat Excursion. It was enjoyable.

Charleston, South Carolina

1 out of 5
Schedule arrive 2:00-leave 2:00 the following day. Flyer left in room informing us to go to immigration at 4:30. I had purchased 3 tickets to Boone Hall which last tour at 4-closes 5. Guest Services were not cooperative. When ship announced it had been cleared (2:30), We went to Galley to exit and I was rudely informed I could not wait there. Three times I refused to wait on the third deck. We missed a great deal of what Boone Hall offered.

Newport, Rhode Island

5 out of 5
Visited Rough Point and the Breaker

Martha's Vineyard, Massachusetts Did not visit port

Disembarkation

1 out of 5
We were carrying our luggage off. Guest Relations advised us to report at 8:40 & they would offer wheel chair assistance in the order of names taken. We did this & staff would not even take our names until we had already been there a half hour. They proceeded to offer assistance in order of luggage tags, which had no bearing on us.
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