MAROLOTTA DOUGLAS was the worse sales rep ever

Celebrity Summit Cruise Review to Caribbean - Southern

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 17

Overall rating:

5 out of 5
Verified Review
Celebrity Summit

7 Night Southern Caribbean (San Juan Roundtrip)

Sail date: December 05, 2015

Ship: Celebrity Summit

Cabin type: Oceanview

Cabin number: 6011

Traveled as: Singles/Friends

Reviewed: 8 years ago

Review summary

I just want to tell you that the cruise was great. But I will never book thru this company again. From the beginning it has been hell. MAROLOTTA DOUGLAS was our booking agent and not once return our call once we booked she promised me and my guest certain things that never came to fruition. You guys made booking a living hell. We paid so much extra unnecessary money and once we got to the ship my party's drink package wasn't the premium package so it was additional money. But I would like a rep to get back to me because obviously MAROLOTTA DOUGLAS will not. Yours truly kevin devoe

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

3 out of 5

Children's Programs

1 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5
We had to get a change because it was way too far to walk everyday

Ports of call

San Juan, Puerto Rico

5 out of 5

Tortola, British Virgin Islands

5 out of 5

Fort-De-France, Martinique

5 out of 5

Roseau, Dominica

5 out of 5

Basseterre, St. Kitts

5 out of 5

Charlotte Amalie, St. Thomas

5 out of 5
Was this review helpful? 17

1 Comment

CruisesOnly    8 years ago

Thank you for taking the time to submit your cruise review. Your feedback is very important to us! We understand your frustration and appreciate the opportunity to address your concerns. We want to provide each of our guests with a remarkable experience!

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