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Not your usual Celebrity Cruise

Celebrity Solstice Cruise Review to Alaska - Inside Passage

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 10

Overall rating:

3.7 out of 5
Celebrity Solstice

7 Night Alaska Glacier Cruise (Seattle Roundtrip)

Sail date: June 07, 2019

Ship: Celebrity Solstice

Cabin type: Balcony

Traveled as: Couple

Reviewed: 5 years ago

Review summary

This is my third Celebrity Cruises and it just did not seem the quality of the others Celebrity appears to be marketing to a different clientele. We found housekeeping and food and beverage to be disorganized.

Embarkation

5 out of 5

Ship experiences

Food and Dining

3 out of 5
Buffet was uneventful and not high quality

Blu Restaurant

5 out of 5

Fabulous. Made the trip

AquaSpa Cafe

5 out of 5

Excellent food, good staff

Onboard Activities

3 out of 5
Aqua Spa

Guest Relations And Excursions

3 out of 5

Not trained nor helpful

Fitness Center

5 out of 5

Excellent

Entertainment

2 out of 5
No shows. A little bit of entertainment they had was on inspiring

Persian Garden

4 out of 5

Confuse and lay out in Staff would not let you wander around alone They kept trying to sell you services

Library

5 out of 5

Clean and wuiet

Service and Staff

3 out of 5
Aqua class dining room was excellent. Guest services were not trained and didn’t know what they were doing. Same is true the rest of this to half, it just appeared no one was trained or geared towards excellent service

Ship Quality

5 out of 5

Cabin / Stateroom

4 out of 5
Again, now I’m at the Celebrity standards. Did not replenish bathroom supplies nor give us the correct amount of towels Staff was just not customer service oriented

Ship tip

I did not feel the Solstice represented Celebrity Cruises in general

Thumbs up

Ports of call

Seattle, Washington

3 out of 5
Very crowded
Thumbs Up

Ketchikan, Alaska

4 out of 5
Trolley ride through city
Thumbs Up

CRUISE ENDICOTT ARM & DAWES GLACIER

5 out of 5

Juneau, Alaska

3 out of 5
No excursion. Very commercial
Thumbs Up

Skagway, Alaska

5 out of 5

Cruise Inside Passage, Alaska

5 out of 5

Victoria, British Columbia

5 out of 5
Tour of city by bus
Thumbs Up

Disembarkation

5 out of 5
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2 Comments

gmcguire    5 years ago

Lack of sunlight or sunny days all clouds, grey sky has a huge effect on our mood as guests and I’m sure cruise ship employees are affected to same. If your only day off was a wet, rainy, grey cold day...just got off the NCL Joy...our first ever NCL, never felt that marketing “found your hallelujah”
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DebAntigua    5 years ago

I’ve read similar comments this month for other Celebrity Alaska cruises. Wonder what is going on that the experience is so far off the norm right now on the Alaska sailings??
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