Celebrity Solstice Cruise Review to Alaska - Inside Passage

Contributor Level: Purser

Experience
2-3 cruises

Review
1

Helpful Vote
1

1 out of 5

Worst Customer Service

Sail Date: June 17, 2016

Reviewed: 5 months ago

Traveled As: Family (young children)

Room Type: Balcony

I was not happy with this cruise line or the agent who help us. They over charged us by $2,000 and had our reservation under the wrong name. When I called the agent to get it fixed, she didn't even return my call. It was like she made a sell and she didn't want to deal with us. If I had to do this again I would not call this company or this agent to get any trip booked. 

Cabin / Stateroom
The two people that helped us in our cabin were wonderful. Very friendly.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Children's Programs
There is nothing for kids under 3.
Entertainment
Service and Staff
Room service was horrible. They took over an hour to deliver just hot water.
Food and Dining


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