Trip was good Customer Service is appalling, shocking and disgraceful

Item: Celebrity Reflection
Rating: 2.8
Author: PaulLesley

Celebrity Reflection Cruise Review to Europe - Western Mediterranean

PaulLesley

Contributor Level: Purser

Cruises: 4-6 cruises

Reviews: 2

Helpful Votes: 69

Overall rating:

2.8 out of 5

12 Night Western Mediterranean (Barcelona Roundtrip)

Sail date: October 12, 2019

Ship: Celebrity Reflection

Cabin type: Balcony

Cabin number: 9269

Traveled as: Couple

Reviewed: 5 years ago

Review summary

I expected a reply to my email which was sent to Celebrity asking for an explanation on an additional charge added to my final emailed bill, this charge was not on the bill I received when leaving the ship. I sent five emails none of Celebrity had the curtsy to reply too and I still have no idea of why you charged me $28. It would have been nice to have received an answer to my query. It seems that they consider it to be an acceptable manner to treat past customers, it’s surprising anybody rebooks with them if this is the way they treat them.

Embarkation

4 out of 5

good

Ship experiences

Food and Dining

4 out of 5

Service in main dining room excelent

Onboard Activities

1 out of 5

N/A

Entertainment

1 out of 5

Not as good as other cruise companies

Service and Staff

3 out of 5

Main Dining room food is excellent. Self Service Cafe food is good but difficult at times to find a seat.

Ship Quality

4 out of 5

Cabin / Stateroom

2 out of 5

Don't book a Concerige cabin unless you get a good discount not worth the extra cost

Ship tip

Check your Credit Card bill as we had extra charges added after leaving the ship and Celebrity won't informs us of what the charges are for. After sending 5 emailes no response from Customer Service is appalling, shocking and disgraceful

Thumbs up

Ports of call

4 out of 5

4 out of 5

2 out of 5

2 out of 5

2 out of 5

Marseille (Provence), France

3 out of 5

Villefranche-Sur-Mer, France

3 out of 5

Livorno (Florence & Pisa), Italy

4 out of 5

Civitavecchia (Rome), Italy

3 out of 5

Naples, Italy

4 out of 5

Disembarkation

1 out of 5

Celebrity can't wait to get rid of you

5 Comments

jhicks01 5 years ago

Call Celebrity and ask to talk to a supervisor.

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15mustang 5 years ago

Have you tried calling about the extra charge? There should be someone who could help.

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papapot41 5 years ago

The problem is that once you leave the ship it is extremely difficult to get your statement adjusted. Hope you get an explanation.

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queenb12702 5 years ago

Yes, I agree with LT don't let this ruin what seems to be an amazing trip. I feel so fortunate that I will be able to do so regardless. . .sometimes you have to look at the bigger picture.

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NJCruiseGuy 5 years ago

Is it possible the additional charge was for the last daily gratuity charges or something purchased after they printed the statement you received on the ship? Could it be for a beach / pool towel that was not properly returned by having them scan your card? They should have given you an explanation, but hopefully you enjoyed the cruise and wonderful ports and won’t let $ 28 destroy memories of a great vacation.

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Other reviews of this sailing

First time on Celebrity, but definitely NOT our last!

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The BEST cruise I’ve ever been on! Great boat, great staff, great service and great food. Disco was amazing as our room attendant.