General Overall issues
Celebrity Millennium Cruise Review to Alaska - Gulf of Alaska
Sail Date: July 17, 2015
Ship: Celebrity Millennium
Cabin Type: Balcony
Cabin Number: 9193
Traveled As: Large Group
Reviewed: 2 years ago
We were in state room 9193:
At Vancouver terminal, staff that took the luggage didn't write our room # or last name, which they said they will. Bag had all my medications including insulin, talked to everyone from room attendant to supervisor to customer service and guest services. From my description of bag, it was retrieved late night.
Phone was screwed up in our room, 2 people came to fix it still morning of 7/18 alarm went off at 6:00 a.m.
Toilets were very smelly. Also, toilets weren't flushing for over half a day.
Our bathroom light wasn't working, but it's like how many things can you complain about?
Night of 7/17 dinner service on 5th floor was very poor. The servers couldn't even understand our requests and finally upon my request with Guest Director Touche, our table was switched.
Every day for breakfast, lunch and dinner there was Indian food, not a single day food was cooked to perfection. There was way too much salt in everything. Chapatis(Indian Bread) weren't even cooked enough.
Most of all entertainment was very lousy, same dancers 3 days was terrible. Comedians couldn't have been worst. Acrobat show was good. I think you should compare your entertainment with Carnival & Royal Caribbean, there is day & night difference. There was no "Vow" factor in anything. The foyer on 3rd floor wasn't as lighted and grand as some of the other ships we have been to.
The ship was refurbished as there was lots of rust and signs of aging of the ship.
There was hardly any group activity during the day.
Alex in Spa was conducting a group discussion but was only focusing on 2-3 guests, rest of us just stared at him the whole time. These are some of the basic courtesy and behavior that should be addressed with the staff.
Lastly, Mexican food should be incorporated for couple of days in Ocean view Cafe.