Great itinerary, poor service

Item: Celebrity Infinity
Rating: 2.9
Author: MissAccent

Celebrity Infinity Cruise Review to Europe - Western Mediterranean

MissAccent

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 18

Overall rating:

2.9 out of 5

Verified Review

9 Night Best Of Spain & Portugal (Barcelona To Lisbon)

Sail date: October 02, 2023

Ship: Celebrity Infinity

Cabin type: Oceanview

Cabin number: 2065

Traveled as: Couple

Reviewed: 6 months ago

Review summary

This is our 10th cruise, first time with Celebrity. We chose this cruise because of the itinerary and the good reviews. Celebrity claims to be an exceptional cruise line, but it did not deliver as promised. Food, service, the constant harassment to buy specialty meals, and the cost of transfers from the ship to town were very high. Truly disappointed.

Embarkation

4 out of 5

Ship experiences

Food and Dining

1 out of 5

Food was mediocre. Mashed potatoes and green beans and carrots every day. There was not variety and the meats in the carving area tasted and looked that the meats were cooked a long time ago, then frozen, then defrosted for the day. Very dissappointed.

Onboard Activities

3 out of 5

Entertainment

4 out of 5

Service and Staff

2 out of 5

Staff tried the best to be attentive but they looked tired and overworked.

Ship Quality

2 out of 5

Cabin / Stateroom

2 out of 5

The couch was so wore out and dirty we didn't feel comfortable seating on it. Towels were discolored, thin, and at the same time stiff. Toiletries were low quality, motel type.