Cruise review

Celebrity Infinity Cruise Review to Europe - Western Mediterranean

debfort1

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 24

Overall rating:

3 out of 5

Verified Review

9 Night Best Of Spain & Portugal (Barcelona To Lisbon)

Sail date: October 02, 2023

Ship: Celebrity Infinity

Cabin type: Balcony

Cabin number: 8099

Traveled as: Singles/Friends

Reviewed: 1 year ago

Review summary

AA cruise consultant screwed up my cruise. I reminded her several times over the time that I initially booked to final payment that I wanted tips, beverage and wifi included in the package so that I didn't have to worry about them. When I boarded I was informed that I did not have any of those perks. Called , found out that Drika my cruise person was no longer with AA. Very disappointed in the service of AA. Not sure I would book again with American, since the number of miles may not be worth the aggravation of having a cruise that wasn't what I expected. I have been a long time American customer and this was almost the worse experience. I expect my miles to be posted soon. If you would like to reach out to me for further explanation please email me.

Embarkation

3 out of 5

Ship experiences

Food and Dining

3 out of 5

Food was just adequate, even in the specialty restaurants. Best restaurant as Sushi on 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

room steward was great.

Ship Quality

2 out of 5

ship is very dates, scuffs on the wall, stains on the carpet, smelled old. Ship was clean just shabby.

Cabin / Stateroom

3 out of 5

Size ok, but dated.

Ports of call

Barcelona, Spain

3 out of 5

Valencia, Spain

4 out of 5

Palma De Mallorca, Balearic Islands

4 out of 5

Malaga, Spain

3 out of 5

Seville, Spain

3 out of 5

Leixoes (Oporto), Portugal

3 out of 5

Lisbon, Portugal

3 out of 5

Disembarkation

3 out of 5

9 Comments

Cruisers4Lyfe 3 months ago

Thanks for sharing

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PaulzyJC 1 year ago

Celebrity will include all of these if your purchase their All Inclusive perk. The Retreat, I believe, had these included with the upper suite class.

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PaulzyJC 1 year ago

Luxury lines like, Regent Seven Seas, will include all those things as part of the fare. Perhaps that what they should look into for the future.

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Paul82 1 year ago

So am I understanding that you’ve marked the ship and cruise in general down due the poor service from your travel agent?

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cruising2004 1 year ago

Thank you for sharing your experience.

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Gwbigdog 1 year ago

Thanks for sharing

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Gwbigdog 1 year ago

Thanks for sharing

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javawoody 1 year ago

Appreciate your comments

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Shh813 1 year ago

I don’t know of any cruiselines that would have tips, beverages and WiFi all included. Maybe 1 or 2 but not all 3. And I believe the travel agent cannot offer it, it comes from the cruiseline.

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Other reviews of this sailing

Enjoyable trip through the ports of Spain!

Great itinerary, poor service