This Alaskan cruise on the spirit carnival is probably my 12 carnival cruise this one was amazing breathtaking and beautiful. I know the spirit is an old ship but you need to please please fix the air conditioner especially in room 4222. Your restaurants and cafés need to stay open a little longer. Ketchikan and Victoria Canada need to be a little longer because taking excursion you don’t really get to see anything else. Thank you, Anne Prendergast.
Embarkation
5 out of 5
Ship experiences
Food and Dining
4 out of 5
I have a complaint all Cruies we have been on this ship food closed up to early!!!!!
When we got off In Canada we did not eat when back on everything was closed….
Your Service Team
Supercana
Team Lead Server
Kadek
Team Server
Setiawan
Assistant
Theses guys were great….
There’s no Crown-on this ship…..
why do you use Pepsi products…..
I hope to get merry feed back thank you, AnnePrendergast
Onboard Activities
5 out of 5
Please don’t stop but add more painting activities… Jessica is awesome…
Please send to the Spirt & Jessica!!!!
Thank you, AnnePrendergast
Entertainment
5 out of 5
Every thing closes way to early!!!!!!
Service and Staff
5 out of 5
Please be advise that took 5 days to get the air working in room 4222….. I gave 4 letters with apologies from the front desk and then the guy had to actually bring equipment to put a new part for five days that room was hot….
Please can you do something about this….. We had just got off Mardi Gras… &. Going on Valor 7-11-22 you could give me 5 days credit from Spirt at least 5 days in another cruise….
The room was Hot 5 days….. Please respond….
Thank you, AnnePrendergast
Ship Quality
5 out of 5
Your ship is beautiful but no air conditioner in -#4222 that worked…
No crown…..& only Pepsi….
Please get the air conditioner fixed!!!!!!!
Cabin / Stateroom
1 out of 5
Air was Not working for 5 days . I have a letter of every day that they came and said that it was unable to be fixed then on the fifth day a repair man had the whole thing apart putting in a new part please be advised for five days it was hot muggy. I would like some form of compensation!
Thank you, AnnePrendergast
My rating is 1 because how hot it was !!!!!!
@honeyanne60 here is contact info for Carnival: Here is direct info for Carnival:
Phone: 800-764-7419
Website: carnival.com
Email: none
Social Media: For the most part, both the primary Facebook and Twitter feeds are promotional rather than customer service-driven: Facebook and Twitter. However, Carnival also has a separate account on Twitter for questions and information: @CCLSupport To discuss your experience with Carnival: https://www.carnival.com/post-cruise-inquiries
Hello Anne, I hope you see my comments. This survey is for other cruisers on the shipmates app and at Cruiseline.com. it will not go to Carnival. Look for an email on the account you registered to purchase the cruise on.
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