Carnival Legend Cruise Review to Alaska - Inside Passage

Contributor Level: Purser

7+ cruises


Helpful Votes

2 out of 5

Extremely Disappointing

Sail Date: June 02, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

From start to finish, very little effort towards customer service. Muster-a shambles,,disorderly, uninformative. Seemed like a box needed to be ticked to fulfil commitment. Dining services more often closed than open!    Only food available out of hours was Pizza!  Staff in buffet disinterested. Often dirty plates piled high, long queues for monotonous food and no clean tables. Staff rinsed out mugs when running short-no sterilisation evident. Seated dining room often closed at lunch times. Food pre-prepared and chef left the area when second sitting started.nhand sterilisation units outside dining areas often empty and were pushed to the side so that very few people noticed they were there. Entertainment team hard working and provided a variety of superb shows.  I have cruised often with other companies, and Carnival falls too short for comfort. No customer satisfaction  or comment reports at end of cruise-says it all!  I'll never use them again or recommend to others. 

Food and Dining
Service and Staff
Children's Programs
Onboard Activities
Destinations and Excursions
Too long in Skagway, too short in Victoria, Juneau and Ketchikan
Ship Quality
Embarkation and Disembarkation
Muster a disgrace
Cabin / Stateroom

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