Extremely Disappointing

Carnival Legend Cruise Review to Alaska - Inside Passage


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 10

Overall Rating:

2.0 out of 5
7 Night Alaska Tracy Arm Fjord (Seattle Roundtrip)
Sail Date: June 02, 2015
Ship: Carnival Legend
Cabin Type: Balcony
Cabin Number: 8194
Traveled As: Couple
Reviewed: 2 years ago

From start to finish, very little effort towards customer service. Muster-a shambles,,disorderly, uninformative. Seemed like a box needed to be ticked to fulfil commitment. Dining services more often closed than open!    Only food available out of hours was Pizza!  Staff in buffet disinterested. Often dirty plates piled high, long queues for monotonous food and no clean tables. Staff rinsed out mugs when running short-no sterilisation evident. Seated dining room often closed at lunch times. Food pre-prepared and chef left the area when second sitting started.nhand sterilisation units outside dining areas often empty and were pushed to the side so that very few people noticed they were there. Entertainment team hard working and provided a variety of superb shows.  I have cruised often with other companies, and Carnival falls too short for comfort. No customer satisfaction  or comment reports at end of cruise-says it all!  I'll never use them again or recommend to others. 

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Ok
3 out of 5
3 out of 5
5 out of 5
Take a local bus ride to glacier for 35 dollars
5 out of 5
1 out of 5
Only 2 hours-too short
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