Disappointing Mostly

Item: Brilliance of the Seas
Rating: 3.2
Author: birkpatti

Brilliance of the Seas Cruise Review to Caribbean - Western

birkpatti

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 59

Overall rating:

3.2 out of 5

Verified Review

7 Night Western Caribbean (Tampa Roundtrip)

Sail date: November 18, 2019

Ship: Brilliance of the Seas

Cabin number: 7582

Traveled as: Couple

Reviewed: 4 years ago

Review summary

Room Trouble! Wasn’t the best 7 days as we worked through our disappointments. I have Always had great experiences with RC so I know these issues are not the norm but made the best of it for the week . Would’ve really liked to be in another room because of the problems but that didn’t happen. Guest Services attendant didn’t seem to care! Will not recommend this ship to anyone.

Embarkation

2 out of 5

We arrived at the time asked but waited in a Non Moving line for an hour ! I’ve never had this happen on previous cruises :(

Ship experiences

Food and Dining

4 out of 5

Food was pretty good !

Onboard Activities

3 out of 5

Entertainment

4 out of 5

Shows were pretty good

Service and Staff

3 out of 5

Our room attendant was not a favorite . Not too friendly , didn’t see or meet her until the 2nd day when I searched for her because we had a VERY uncomfortable mattress . Our waiters were good ... Kateryna ❤️ (Great girl) and Rico

Ship Quality

3 out of 5

Ship was clean just very dated

Cabin / Stateroom

2 out of 5

Somewhat clean , bad musty smell in bathroom the whole week. Mattress was very uncomfortable for us. Attendant even added a pad to it. DISAPPOINTED ☹️ WE WERE NOT TOLD AND DIDNT SEE IN OUR PAPERWORK THAT OUR OCEANVIEW BALCONY WAS OBSTRUCTED BY AN EXTENDED ROOF/PLATFORM COVER?? I was Very upset as this cruise was my husbands First and we had soooo many negatives to deal with ! 😐 ALSO, on the 2nd Day our shower was clogged and flooded our bathroom !! It was disgusting . It was fixed later that day.