Great except for checkout.

Brilliance of the Seas Cruise Review to Caribbean - Western

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 11

Overall rating:

4.2 out of 5
Verified Review
Brilliance of the Seas

7 Night Western Caribbean (Tampa Roundtrip)

Sail date: November 18, 2019

Ship: Brilliance of the Seas

Cabin number: 3074

Traveled as: Family (older children)

Reviewed: 10 months ago

Review summary

Except for the check out people, it was a great week. It seems every time I went to guest services, the person there did not understand the language enough to understand what I was trying to do to pay my bill. The result was over $100. in overdraft charges.

Embarkation

5 out of 5
Fantastic

Ship experiences

Food and Dining

5 out of 5
Excellent

Onboard Activities

5 out of 5
Shopping, pool, hot tubs, etc.

Entertainment

4 out of 5
Very good.

Service and Staff

5 out of 5
Excellent.

Ship Quality

2 out of 5
Smaller than we expected.

Cabin / Stateroom

2 out of 5
Oceanview. The cabin was a little small.

Ship tip

The ship does not have everything expected.

Ports of call

Tampa, Florida

5 out of 5
Been in the area many times.

Key West, Florida

4 out of 5
Did not have enough time.

Belize City, Belize

5 out of 5

Costa Maya (Mahahual), Mexico

5 out of 5

Cozumel, Mexico

5 out of 5
One of the best ports that I have visited.

Disembarkation

1 out of 5
The guest serv. persons should have better knowledge of the English language.
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